Application support specialist M/F

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Academic Delivery Support

Permanent

Faculty of Mathematics - Cheriton School of Computer Science - Instructional Support Group

Posting Information:
This posting is for an existing vacancy.

The internal posting deadline for this position is April 2, 2026 at 11:59PM.

The Academic Delivery Instructor is a key resource for undergraduate students in all Computer Science (CS) degree programs. The incumbent provides course instruction, instructional support and administrative support to a large range of CS courses. As a senior member of the Instructional Support Group (ISG), the incumbent works with the Undergraduate Studies Manager to provide leadership to the group. The Instructional Support Group manages support staff, technology and administrative aspects of running a course and provides continuity and consistency from term to term.

Teach undergraduate CS courses as a course instructor; Develop and maintain course content, e.g. CS on-line courses, to align with curriculum approved by the CS Undergraduate Academic Plans Committee (UAPC)

• Participate in School of Computer Science committees as assigned, such as UAPC
• Deliver course content using appropriate and creative teaching techniques, student assignment tools and technology to enhance learning and support student success
• Provide consulting hours and on-line communication to enhance students’ learning experience for course-related materials
• Assess student performance (e.g. assignments and exams) and determine final grades
• Apply and enforce academic regulations

Provide instructional support for primarily upper year CS courses

• Provide advice to course instructors regarding course specific practice and university/faculty policies and procedures
• Handle and report academic discipline problems such as cheating cases
• Maintain course accounts and web pages
• Provide leadership in ISG administration and training activities such as improving the process and/or materials, participating in new initiatives
• Identify and document ISG across-course support procedures

Select/hire Instructional Apprentices (IAs )

• Assign duties to Senior Instructional Support Assistants (SISAs), IAs and Teaching Assistants (TAs)
• Provide day-to-day support and supervision for SISAs, IAs and TAs
• Provide course specific and service training
• Evaluate performance of SISAs, IAs and TAs
• Academic Service to Students
• Consult with students regarding course administration
• Manage exams and scheduling for students writing exams with AccessAbility Services

Technical Support

• Provide support for course assignment submission/marking software application systems such as setup and instructions for instructors, TAs and students
• Liaising with Computer Science Computing Facilities (CSCF) for hardware and software problems associated with course content and course administration
• Identify new technology and software applications to improve CS teaching practice and instructional support process, and coordinate/participate in piloting new systems
• Collaborate with CSCF and coordinate resources and projects for teaching related software application development, testing and maintenance

Master’s Degree in Computer Science, Software Engineering or related discipline
University level teaching experience, combined with knowledge of various hardware systems and software applications used in support of teaching. Demonstrated ability to teach a variety of Computer Science courses
· Knowledge of current computer hardware and software applications used in an undergraduate computer science or engineering environment. o Operating Systems: Mac, Windows, Linux;
o Programming Languages: Racket, Python, C/C++;
o Applications Software: MS Office, FileMaker Pro, Adobe Acrobat Pro, applications for assignment submission and testing (e.g. Equity Statement

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The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

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