Rooms Manager (Full-Time)

Company Overview Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Fairmont Chateau Lake Louise is seeking a dynamic In-Room Dining Manager. Reporting to the Assistant Director of Food & Beverage, this position will be responsible for the effective and efficient day-to-day operation. This position is ideal for the individual who aspires to increase department head level experience, manage multiple operations and continue the growth towards the next management level in Food & Beverage. Develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures
This includes the development of decision-making skills, performance management techniques, function planning ability, process mapping and analysis, and sense of urgency and ownership
Ensure effective working relationships and clear communication is maintained with all colleagues and leaders in the restaurant and other departments
Develop and administer the departmental Employee Engagement Survey Action Plan
Critically assess procedures, policies, and methods of operation and alter them where necessary
Ensure the financial success of the department by monitoring productivities, revenues and costs. Liaise with the kitchen to ensure that a common vision is shared
Create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus
Liaise with other Food and Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a unified force
Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner
Ensure departmental participation in all hotel-wide environmental initiatives, and to develop departmental specific environmental initiatives
Ensure the successful seasonal transition of the restaurant
Departmental payroll administration
Adhere to all hotel environmental policies and initiatives
Must have strong, proven leadership qualities and management skills
Working knowledge of Micros, Microsoft applications and Restaurant Manager an asset
Post-Secondary Degree in Hospitality or Food and Beverage Management an asset
Participation in Fairmont Fundamentals, Train the Trainer, and Interaction Management an asset
Demonstrates initiative, and the ability to multitask and work with minimal supervision
Ability to maintain high service levels under pressure
Physically fit to lift trays repeatedly, stand and walk for the duration of the shift.
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Visa Requirements: The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!
Our Commitment to Diversity & Inclusion
At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. Job Types: Full-time, Permanent
Dental care
Discounted or free food
Flexible schedule
Life insurance
On-site parking