Technical Writer (Full Time)
$69.52k - $86.9k per yearToromont Cat
Toromont Cat is looking for a Technical Communicator - AFA to join our team in Concord! The Technical Communicator - AFA will provide valuable support to our Heavy Equipment Technicians and product support staff through top technical expertise on our Caterpillar Product Line. Full Time, Permanent
The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.
As a Technical Communicator - AFA, YOU will experience:
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
Work closely with various teams and business groups such as Technical Training, Technical Services, Condition Monitoring, and various CAT product groups
Provide technical support to the Toromont Cat service operations; including after sales service, shop, rental, sales, parts, branches & customers
Write site visit reports and technical reports, as needed
Provide technical support for the various special projects
Help with the application and understanding of the manufacturer’s warranty policies
Develop & maintain a solid technical knowledge of the products sold by Toromont Cat
Provide regular technical updates to the technicians that repair and maintain the products under their responsibility
Assist branches with Goodwill and warranty support from CAT if results of failure analysis merits
Periodically provide technical seminars, small training sessions, and create technical documentation as required
A Heavy Equipment License or equivalent experience in a the Technical Field/Heavy Equipment Industry
Highly safety conscious with a minimum of 5 years practical experience diagnosing, troubleshooting and repairing Cat Heavy Equipment
Written and spoken communication skills in French and English is considered an asset
Previous experience with failure analysis is an asset
Results driven with solid business acumen and customer centric with proven commitment to deliver internal and external service excellence continuously
Adaptable and able to address competing and multiple priorities by planning effective strategies and remaining current on the market conditions
Highly computer literate with proficiencies in Microsoft Applications
Willing and able to travel and work outside regular business hours as required
Spoken English and French language would be an asset
A valid Passport and Driver’s License with current clean Driver's Abstract
With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers! Artificial Intelligence (AI)
Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates;
$69.52k - $86.9k per year
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