Call Center - Service Consultant

Service Advisor
New West Truck Centres has been a trusted name in Western Canada’s transportation industry for over 40 years. As an authorized Freightliner and Western Star dealer, we take pride in delivering quality service and exceptional customer support.
Our Lethbridge branch is a key part of our Alberta operations, known for its strong team environment and commitment to customer service. Many of our most successful Service Advisors have come from customer-focused industries like retail, hospitality, and service environments and have grown into long-term careers with us.
They genuinely care about their team and take the time to listen, coach, and support your growth.
You’ll receive hands-on training and ongoing development to help you succeed. From in-house programs to manufacturer training and online learning, we invest in building your confidence and skillset.
No prior trucking experience? Our total compensation package offers job security, health, dental, EFAP, vision care, and life insurance.
A monthly bonus is also available.
Under the supervision of the Service Office Supervisor, the Service Advisor is the face of our business.
You’ll welcome customers, understand their needs, and guide them through the service process with confidence and care. This role is ideal for someone who thrives in a fast-paced, people-first environment and enjoys solving problems, building relationships, and staying organized.
You do not need prior trucking or automotive experience to succeed. If you bring strong customer service skills, we’ll teach you the rest.
A Day in the Life of a Service Advisor
As customers arrive, you’re the first person they meet. Some customers know exactly what’s going on, others rely on you to guide them. You’re updating customers, coordinating with technicians, checking parts availability, and keeping everything moving forward. By the end of the day, you’ve helped multiple customers, kept operations running smoothly, and handled whatever came your way.
Customer Relations – 70% of your time is spent here
Be the first point of contact and create a positive, professional experience for every customer
Ask the right questions to understand customer needs and ensure accurate service recommendations
Act as a liaison between customers and internal teams (Service, Parts, Sales)
Keep customers informed throughout the service process
Ensure accuracy of all customer and vehicle information
Promote additional services that add value to the customer experience
Stay organized while managing multiple customers and timelines
High School Diploma required
Post-secondary education in a related field is an asset
Strong customer service experience is required (retail, hospitality, call center, or other customer-facing roles)
Automotive or trucking experience is an asset but not required
3 Things To Be Successful as a Service Advisor

• Genuine desire to help people and solve problems
• Strong communication and relationship-building skills
• This is a 40-hour per week position, which may include weekday evenings and Saturdays

The diversity of our workforce reflects the communities and customers we serve