Spa Reservation Agent - Full-Time

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district. Four Seasons Hotel Toronto is currently looking for a talented and dynamic Full-Time Centralized Operations Reservations (CORE) Agent who shares our passion for excellence and who infuses enthusiasm into everything they do!

As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel, the Core Agent ensures that all communication channels operate flawlessly, including the hotel's phone and paging system. Our Core Agents are responsible for: selling the hotel and providing information to prospective guests, capturing sales from the incoming calls and coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service. They are also responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone or radio. Due to the central core nature of this position, the Core Agent also acts as the friendly and courteous voice of Room Service and Housekeeping Team.

This position requires candidates to possess strong computer literacy, knowledge of phone operations, have a high degree of patience and work with discretion. This position requires an applicant with an open availability and the ability to work all shifts including weekends, overnights, and holidays.

Smart Serve Certification is required.

1-2 years previous experience as a Telecommunication Operator, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation

• Previous experience with OPERA PMS is an asset
• This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required.
• Additional language a definite asset for career growth
• Completion of Post Secondary Education in Hospitality or related field.
• This position requires a willing team player, comfortable with computer systems as well as communicating over the telephone.

Paid time off, including vacation days, floating days, and sick days

Employee Travel Program that includes complimentary room nights & employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services at each location

Excellent Training and Development opportunities

Educational assistance, access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for line and management employees.

A robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, DPSP/RRSP and paid time off.

The ideal candidate will have an open availability and able to work weekdays, weekends, overnights and holidays

Successful candidates must possess legal work authorization in Canada.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.