Platform Engineer (Remote)

About Condado Condado is a cloud contact center consulting and delivery partner specializing in Contact Center as a Service (CCaaS) platforms. We help organizations implement, optimize, and support modern customer experience solutions across voice, digital channels, and integrations. Our teams work hands on with platforms such as NICE CXone, Five9, Zoom Contact Center, and Amazon Connect, delivering practical, reliable solutions for real client needs.

Condado is seeking a Five9 CCaaS Platform Engineer to support the technical implementation and ongoing operation of Five9 environments. This role is execution heavy and technical, focused on configuring, deploying, and supporting Five9 platforms based on approved solution designs.
This role is not responsible for solution architecture or client strategy, but plays a critical role in ensuring stable, well configured Five9 implementations.
Implement and configure Five9 contact center environments
Build and maintain IVRs, ACD routing, queues, skills, and agent configurations
Support CRM and third party integrations, including testing and troubleshooting
Participate in go live activities and post deployment stabilization
Maintain technical documentation and configuration records
Strong understanding of contact center concepts such as ACD, IVR, and call routing
Experience in a technical delivery or support role for CCaaS platforms
Comfortable working with configurations, system settings, and troubleshooting
Exposure to CRM integrations such as Salesforce or HubSpot
Experience with other CCaaS platforms like NICE CXone, Zoom CX, or AWS Connect
English proficiency required, Spanish is a plus

This is a contractor’s role.