Part-Time Museum Store Retail Associate

SALARY: $18 per hour plus 4% vacation pay

DURATION: Six (6) months from mid April 2026 to mid October 2026. There is the possibility of extending the contract

HOURS: 20 hours per week

Position Summary

The Canadian Museum of Immigration at Pier 21 has an opening for the position of temporary Retail and Admissions Sales Associate.

This temporary position is part time for 20 hours per week and requires availability across all days of the week, including weekends.

This role is expected to start in mid April for a period of 6 months. There is the possibility of extending the contract.

We are looking for a salesperson who will bring innovation, creativity and enthusiasm to the Pier 21 Boutique team. Under the direction and mentorship of the Retail Manager and Coordinator, your day is spent meeting daily sales goals, becoming an expert on our products, answering customer questions and keeping the sales floor tidy and welcoming. You will also be responsible for welcoming visitors, responding to visitor inquiries and assisting with wayfinding around the Museum.

Responsibilities

Attend staff meetings and other Pier 21 information/training sessions

Assist customers with the selection of items for sale

Complete accurate cash, debit, credit and account sales of Museum tickets and retail products.

Process POS opening and end-of-day reconciliation.

Open the Boutique at the start of business, secure the Boutique at end-of-day.

Responsible for assisting with the receiving, stocking, display and sales of Boutique merchandise

Assist with the monitoring of inventory and restocking of shelves

Wrapping of customer merchandise

Assist with receiving, unpacking and pricing of new merchandise

Become knowledgeable about Boutique items available

Skills Required

Ability to interact pleasantly with customers and staff and effectively respond to customer inquiries

Previous retail sales experience

Intermediate French language skills - the ability to converse comfortably with customers, understand and answer questions and to process sales in the Boutique

Ability to provide service during times of high customer volume

Ability to follow instructions and work with minimal supervision

Web design experience, particularly on the Shopify platform.

Competencies

Customer Focus - knowledge and ability to provide high levels of service to both internal staff and external customers, leading to high customer satisfaction and established relationships.

Communication - knowledge of various communication methods, and the ability to present and receive information in the most appropriate and effective matter.

Problem Solving - knowledge of problem-solving and decision-making techniques, and the ability to generate solutions to problems, then decide on a course of action.

Adaptability - knowledge and ability to effectively manage ones’ own behavior and positively influence the actions of others during times of change, stress or uncertainty.

Integrity and Trust - ability to operate with a high degree of honesty and openness, such that respect and trust is earned by coworkers and customers.

Physical Demands

Ability to stand for moderate duration

Ability to bend, stretch, and reach shelves

The Canadian Museum of Immigration at Pier 21 is committed to having a skilled, diversified workforce reflective of Canadian Society. Applications are invited from all qualified candidates, including Indigenous, women, people of any sexual orientation, gender identity or gender expression, visible minorities, racialized people, and people with disabilities. The Museum is committed to developing inclusive, barrier-free selection processes and work environment. Alternative selection tool methods and/or reasonable accommodation are available upon request