Customer Service Representative and Administration.

CLIENT CONSULTANT (ACCOUNT EXECUTIVE), CLIENT EXPERIENCE

Full-Time Permanent - Competition #25-33

The focus of the Client Consultant is to support ASEBP school boards and education sector associations in their role as benefit plan administrators. Through engagement and consultation, the Client Consultant builds and maintains strong relationships, facilitates, and supports collaborative problem-solving, and ensures clients understand the value of ASEBP offerings and the strategic mandate of our organization. This role applies a solid understanding of ASEBP's strategic direction, policies and operational processes, and acts as a broker to other business units within ASEBP when working with clients to meet the needs of their employees and of their organization.

Support the understanding and decision-making of ASEBP leadership and teams by effective gathering, analysis, and presentation of client feedback.

Lead and/or participate in projects, discussions and development of communication strategies impacting clients or ASEBP covered members.

Advocate for clients by recommending plan design changes and service offerings.

Completion of a university degree in a related field.

Five or more years of experience within a client-focused service industry or insurance and/or benefits administration industry.

Consultation experience with clients in determining and resolving issues.

Ability to adequately assess client needs and provide appropriate information and advisory support.

Demonstrated experience and ability to understand and communicate business processes and policies.

Strong interpersonal and customer service skills with the ability to effectively communicate with all levels of leadership.

Strong computer skills with an ability to work proficiently with Microsoft Office products.

You will be working with clients across the province, so travel is required in this role. No phone calls please. All offers of employment for this position are conditional upon satisfactory background and reference checks, which may include a criminal record check, and/or education and employment verification.