Sales & Service Customer Service Representative

To accurately provide price and delivery for all our products to our customers in a timely and courteous fashion utilizing organization and negotiating techniques and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/ services and their orders. Develop target and non-major accounts into loyal customers.
Fournir à nos clients avec exactitude de manière courtoise et en temps opportun des renseignements sur le prix et la livraison de tous nos produits dans le respect des techniques dorganisation et de négociation en faisant preuve dingéniosité et de méticulosité pour que les demandes dinformation mènent à des commandes. Respond to sales calls faxes and e-mails
Provide technical assistance to customers
Process sales orders
Review product inventory and report concerns to purchasing/ management
Satisfy customer service issues
Traveling as needed to meet company goals
Assist in quality related duties where required
The above is intended to describe the general content of and requirement for the performance of this job. Bachelors Degree in a related field or comparable experience computer literate and telephone experience.

1 to 2 years sales experience

• Interpersonal skills necessary in order to sell negotiate and close business with customers
• Attention to detail in order to evaluate customers accounts and orders
• Basic computer skills in order to assemble and process orders and information in a timely and efficient manner.
• Effective communication and listening skills necessary when answering phone calls from customers and associating with peers.
• Knowledge of products being sold by the business unit

répondre aux appels aux télécopies et aux courriels de vente;
offrir un soutien technique aux clients;
passer en revue les stocks et informer le service des achats ou la direction de tout problème;
traiter les questions relatives au service à la clientèle;
participer à des tâches relatives à la qualité lorsque nécessaire;
Les éléments précédents sont fournis à titre dexigences générales de rendement pour le poste à combler. baccalauréat dans un domaine pertinent ou expérience équivalente solides connaissances en informatique et expérience de la communication téléphonique.

un ou deux ans dexpérience dans le domaine des ventes;
connaissances en informatique suffisantes pour réunir et traiter efficacement des commandes et des renseignements en temps opportun;
Medical Dental Vision Insurance

• Life Insurance and Disability
• Paid Vacation and Holidays
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