Sales Associate (Retail Store)

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. Comprehensive health benefits, parental leave top‑up, mental health coverage, and EFAP

• RRSP, TFSA, pension plans, and company‑matched share purchase options
• Inclusive culture with strong diversity and equity-focused employee resource groups

Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products

• Sales Delivery : Finding opportunities, anticipating customer needs, and delivering on sales targets.
• Customer Engagement : Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention
• Representing Rogers and Fido brands in-store and at local community events.

Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals.

• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer focused upselling, consistently contributing to overall store performance
• You can provide minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times.

We’ve established a set of internal hiring rules to help you find long-term success at Rogers. To protect our people, brand and assets, a pre-employment background check will be conducted. Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Travel Requirements: Canadian Criminal Record Check
Bargaining Unit/Union: NON
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Referral Bonus Amount: $$750.00

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best.