Bilingual Support Specialist

Bilingual Store Support Representative Location Hybrid work in Mississauga, ON : Requisition ID: 188305 Career Group: Corporate Office Careers Job Category: Store Support & Customer Care Travel Requirements: 0 - 10% Job Type: Full-Time Country: Tahoe Office, Foord St. Office

celebrated among Canada's Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Are you passionate about providing exceptional customer service? We are currently seeking a dedicated Bilingual Store Support Representative to join our team at the Sobeys Corporate Office in Ontario or Nova Scotia. Reporting to the Supervisor, Store Support, you will be responsible for handling feedback from our stores and wholesale customers, ensuring their satisfaction and maintaining our “stores first” commitment to quality products and customer service.

Store Support operates seven (7) days per week.

Support a culture of inclusion for our stores, customers & teammates.

Receive store inquiries via Salesforce Service Cloud and prioritize them based on established guidelines.

Meet or exceed, established key performance metrics

Bilingual (French & English) is a strong asset, as this role supports stores across the province.

French proficiency is required, as many stores serve a large French-speaking population.

Proven customer service support skills, ideally with related experience.

General knowledge of Salesforce Service Cloud and familiarity with support center processes and telephone systems.

Working knowledge of SAP.

#At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better - physically, financially and emotionally.

Some websites share our job opportunities and may provide salary estimates without our knowledge. We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:

Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.

Access to Virtual Health Care Platform and Employee and Family Assistance Program.

A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.

Parental leave top-up

Paid Vacation and Days-off

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.