Client Manager - Contract

Stewardship and Engagement Officer
Contract (18 Month Mat Leave)
Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.
We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.
For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.
The Stewardship Officer ensures donors have a consistently positive experience when interacting with Covenant House. This includes timely stewardship, relevant updates on impact of their support, opportunity to engage and learn more. Feel proud and confident in their commitment and support of Covenant House. We are currently recruiting for 1 Full Time, Contract Stewardship Officer. This is a replacement role within the organization
Project/ Process Management (75 %)
Oversee the design, printing/ production and distribution of newsletters, Gratitude Report and other stewardship materials to donors.
Manage the set-up and distribution of digital content through email platform
Keep an inventory of current recognition commitments, timing and renewals
Maintain stationary and print inventory for the department
Design and build templates for a variety of both print and email content
Curate content/ messages across a variety of engagement touchpoints and processes to support the stewardship and cultivation of all donor segments
Ensure communication assets/products are error-free, are integrated across teams, to the fullest extent possible, and follow brand guidelines
Management of invoices/ payments within set project budgets
Donor Journey Analysis: Analyze donor journey automation to maximize effectiveness and efficiency, leading to high donor satisfaction and increased retention.
KPI Measurement: Collaborate with Data Services to use database queries and email reports for KPI analysis.
Stay up to date on the implementation of programs and services, how and why changes are taking place, how these changes impact our donor communications and commitments
Post-secondary degree in a related field. Project Management diploma/certificate an asset

• 3-5 years previous work experience in a non-profit environment
• Experience with the Raiser’s Edge or similar CRM database
• Experience with Engaging Networks and Mailchimp an asset
• Highly Proficient in Microsoft Office, specifically Excel
• Experience with Canva, Photoshop, InDesign
• Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.

Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.
Interested candidates are welcome to apply directly to this posting on or by January 30, 2026 . No agencies or phone calls please.
Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.
While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.