Front Desk Hospitality Agent

About African Lion Safari

“Go Wild!!” this summer at African Lion Safari!

African Lion Safari is looking to hire dedicated and enthusiastic individuals who take pride in their job and want to make a difference in the customer service industry. These employees will have a positive impact on our guests by demonstrating kindness, sincerity, and genuine hospitality.

African Lion Safari provides various opportunities for its employees to excel as individuals as well as contribute to company successes. We believe in creating a fun atmosphere that promotes teamwork, mutual respect, accountability and personal development. Whether your career lies in animal husbandry, food service, maintenance, or guest service, everyone plays an important part in ensuring that African Lion Safari remains one of Ontario’s premier tourist destinations.

African Lion Safari welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Privacy Notice: Personal information collected during recruitment is used solely for hiring purposes and handled in accordance with applicable legislation. AI is not used to screen, assess, or select candidates.

Job Description

Front Desk Assistant Duties and Responsibilities:

Answering telephone lines, providing general customer service

Assist with group bookings including monitoring all bookings, coordination of tour bus usage, step on guide service and food and communicating relevant information to all other departments

Confirmation of bookings and all relevant information to clients

Answering base radio calls

Assist with the Wake Up The Wild experience on scheduled days

Responsible for office closure on scheduled days

Perform any other duties assigned by Administrative Coordinator

Responsible for Administrative Coordinator duties on their days off

Assist with Guest Service Duties and Responsibilities:

Assist visitors with questions/directions

Assist in maintaining a safe and enjoyable environment for visitors through ushering presentations (greeting, directing, crowd control, distributing online survey slips)

Initiate conversation with visitors to conduct onsite market research surveys

Distribute Mombasa Market Food Surveys to restaurant customers

Input research data into monthly reports

Sundry office duties (answering telephone lines, providing general customer service, taking group bookings)

Assist Sales Department with Corporate Picnic programme on event days or any administrative tasks as assigned

Perform any other duties assigned by Marketing/PR Department

Qualifications

A self-starter with a friendly and outgoing personality

Must be customer oriented and possess strong communication skills

Be able to work independently in a safe and timely manner with little supervision

Minimum of 18 years of age

Must be able to work outside in all weather conditions, and stand/ walk for longer periods of time

Department

Guest Services

Job Type

Seasonal

Pay

Hourly