Operations Specialist (Full Time)

Are you passionate about helping people live their healthiest lives Do you thrive in a dynamic supportive environment where your contributions truly matter If so Medcan is the place for you!

This job posting is for a current vacancy.
Implement and monitor KPIs workflows and standards for clinical and non-clinical and back-office teams.
Develop and maintain SOPs scripts and onboarding processes to ensure efficiency and compliance.
Train teams on updated workflows and monitor adherence to protocols for quality assurance.
Optimize physician onboarding client-roster assignment and appointment management using automation tools like OceanMD and Salesforce.
Monitor adherence to evidence-based practices and continuity of care standards (e.g. referrals prescription renewals).

AI-Driven Continuous Improvement & Innovation
Lead data-driven initiatives to streamline booking and care coordination workflows using tools such as OceanMD Accuro and Salesforce.
Implement intelligent automation to reduce manual tasks and improve throughput (e.g. Analyze workflows and identify opportunities for optimization using data-driven approaches.
Implement QA processes and centralized reporting to monitor key performance metrics.

Client Experience & Service Excellence

Use feedback and survey data to identify pain points and enhance the client journey.
Create a standard operating process and audit method to improve team performance and ensure quality delivery.
Partner with marketing and product teams to improve engagement and retention strategies (personalized care proactive outreach and timely communication).

Key Initiatives Implementation & Execution

Monitor project progress ensuring timely execution within budget constraints.
Participate in meetings as required to convey the operational requirements for projects.
Collaboration and Training
Serve as a resource for Medcanners adopt change and transformation.
Develop and maintain effective communication & repositories for learning and process content.

Bachelors degree in Healthcare Administration Nursing Business or a related field (Masters degree an asset).

• 1-3 years of experience in operations process improvement or quality management within healthcare nursing or administration.
• Certification in Lean Six Sigma or related methodologies a bonus.
• Strong analytical skills and proficiency in data analysis tools (e.g. Excel Power BI).
• Proven experience in change management.

Analytical Thinking : Ability to analyze complex systems and data to drive actionable insights.
Relationship Building: Proven ability to build relationships and influence outcomes at all levels.
Change Management: Demonstrated expertise in managing people through change effectively.
This is a full-time permanent role working Monday to Friday on a hybrid basis with 2 days in office at 150 York St in Downtown Toronto.

We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions in-house specialty services and a complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive base salary a comprehensive benefits plan RRSP matching bonus eligibility and a genuine opportunity to grow supported by our Education Reimbursement program. We offer flexible work arrangements to help Medcanners balance their work and personal or family needs

We also have employee perks to continue to help our staff Live Well For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat Move Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canadas 50 Best Managed Companies!

55245.00 - $75963.00 CAD annually
Medcans compensation ranges are determined by a combination of required qualifications and skills market value and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks benefits and potential bonuses or incentives.

Diversity Equity and Accessibility:
Medcan is dedicated to employment equity diversity and inclusion. Medcan uses artificial intelligence (AI) tools to support the screening and assessment of candidates as part of a fair transparent and inclusive hiring process.