Residential Worker Overnight

Title of Job: Residential Support Worker (Overnight)

Date: January 23, 2026

Location: Toronto, ON - HART Hub Supportive Housing

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient. The Residential Support Worker provides a range of assistance and supports to clients living with mental illnesses in a Program residence.

HART Hub being led by Parkdale Queen West Community Health Centre in mid-West/West Toronto. This Supportive Housing program will provide moderate to high support housing to individuals requiring support with mental health and substance use needs. The program will align with LOFT's Supportive Housing model providing deeply affordable units with wraparound on-site 24/7 support including intensive case management, life enrichment, and residential support. The program will provide trauma informed, client-centred care utilizing principles of eviction prevention, harm reduction, and anti-oppression to support individuals in their recovery journeys.

Building a rapport with each individual and providing coaching or mentoring to enable each in meeting the daily requirements of their housing environment and a healthy lifestyle; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, meal planning, cleaning, shopping and budgeting; developing strategies or establishing plans for maintaining these daily activities and other aspects of their recovery plan, for increasing their awareness of safety issues and for ensuring that residents receive adequate support in various aspects of their life; Supporting and participating in house meetings, resident association activities or other group activities which promote the wellbeing of the residents and the smooth operation of the house; conducting and facilitating resident group meetings, assisting client-run initiatives, preparing schedules of house activities; maintaining a general awareness of the activities or whereabouts of residents in the house, identifying issues, communicating or noting incidents for director as required; providing cleaning or minor house maintenance as required; teaching residents the appropriate fire safety protocols and conducting regular health and safety checks;

Maintaining a strong support network of social, family, medical and psychiatric community links and resources; providing reminders and occasionally accompanying clients on their medical, psychiatric or other appointments; assisting the client in navigating the social services and health care systems and liaising with community agencies, hospitals or significant others;

Promote the psycho-social rehabilitation/ recovery approach, assist in harm reduction strategies, teaching conflict resolution, crisis management and problem solving on activities related to shared living; mediating issues or conflicts between residents, or between residents and neighbours, following-up on issues to ensure satisfactory resolution;

Participating in the administration of the program by completing and maintaining the required records or statistics such as resident files, activity sheets, reports, etc. participating actively as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities, orienting new staff, determining staff schedules; Knowledge of the issues faced by adults with special needs and a marginalized client group which can include addictions, cognitive impairments, HIV/AIDS.

Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.

Computer literacy sufficient to produce and maintain files, records or statistical information.

Ability to prioritize a wide range of tasks, including residential client support, maintaining cleanliness and operation of house, responding to crisis, and administrative duties

Ability to work independently to manage independent workflow each shift and ensure all tasks are prioritized appropriately and completed on time

Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients

Will be required to work in resident rooms and may be exposed to second hand smoke​​​​​

A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability

• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion:

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. This overnight role will cover the overnight shift from 10:00 p.m. to 8:00 a.m., supporting weekend coverage and one weekday shift.

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.