Operation Management Officer

About the Company In 1980, T&T Diesel Power was formed with a focus on standby and emergency generators. Over the next forty years, we established ourselves as the standard in building and servicing power generation equipment. We are a company built on unique core values, resulting in many awards, including being named the Siemens Gas Engines Distributor of the Year, Danfoss Global Partner of the Year, and Canada's Best Managed Companies.

We are looking for a dynamic and results-driven Senior Operations Manager to join our team. In this role, you will play a pivotal part in driving efficiency, quality, and growth across diverse operational functions. You will collaborate closely with branch teams, shared services, and senior leadership to ensure operational excellence and deliver an outstanding customer experience.

Assist in developing and improving field-service processes for telecom, industrial, global adjustment mitigation, and other portfolios

Participate in customer escalations and issue resolution when required.

Support design and ongoing implementation of production and fulfillment workflows, including manufacturing, box sales, project management, and engineering

Assist supervisors in resolving bottlenecks, improving throughput, and increasing inventory accuracy

Support large projects directly ensuring timeline adherence and customer satisfaction

Cross-Functional Process Improvement and Collaboration

Analyze operational data to identify inefficiencies, recurring issues, and opportunities for improvement.

Work with internal software, data, and ERP teams to enhance system workflows, reporting, and automation

Lead or support process-improvement projects with measurable outcomes.

Provide coaching and support to technicians, support staff, managers, and supervisors as assigned through one on one meetings and regular appraisals

Assist in succession planning and leadership development within operational teams

Reinforce accountability, communication, and performance expectations.

Strategic Planning

Conduct detailed market and competitor analysis to understand client needs, competitive gaps, and growth opportunities

Develop go-to-market strategies for electro-mechanical and electrical products

Business and Financial Acumen

P&L Management - Oversee fulfillment P&Ls, ensuring ROI on initiatives.

Analyze financial data to guide decisions.

Customer and Vendor Relations

Support engagement with major customers, ensuring consistent service quality and timely communication.

Participate in subcontractor management and evaluation.

Compliance, Safety & Quality

Contribute to ensuring compliance with OEM requirements, internal standards, and regulatory frameworks

Support incident or quality investigations and corrective-action processes

7+ years of experience in operations, service management, production/fulfillment management, or technical field-service environments

• Experience managing cross-functional teams and complex workflows
• Background in power generation, industrial equipment, utilities, telecom, or similar technical sectors is an asset but not required

Ability to analyze data and use metrics to drive operational decisions.

Capable of managing ambiguity and thriving in a growing, evolving organization.

High potential for advancement into senior and executive roles.

Negotiate with vendors, subcontractors, and clients to achieve competitive and accurate pricing and scopes of supply

Communication Skills: Ability to convey technical concepts clearly to both technical and non-technical audiences

Casual dress

Company pension

Dental care

Employee assistance program

Flexible schedule

Life insurance

On-site parking

As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. T&T Power Group is an Equal Opportunity Employer that values workplace diversity and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

AI Disclosure: No artificial intelligence is used in the screening or selection process for this position.