Support Software Development Engineer

Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We’ve helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
Coordinate Software Release Readiness: Work closely with Oura’s Program Management Office (PMO), Product Managers, Engineering teams, and Quality Assurance to assess readiness needs for delivery to customers. Scope new features in collaboration with Member Experience functional leaders to determine size, customer impact, and quality of releases. Report on Member Experience team readiness for upcoming software releases, keeping track of RAG status, mitigating risks, and escalating issues as appropriate to ensure success.
Assist in building out checklists, playbooks, and standard operating procedures for the Member Experience team’s New Product Readiness (NPR) program. Maintain project status via ticketing system, project plans, presentation slides, and wiki pages.
Data & Reporting: Utilize data analysis tools such as Tableau, Unwrap, and manual analysis to determine success of product launches. Provide readouts to PMO and Product Managers as well as assist them in self-service of this data. S. remote role with preference for candidates based in EST.
8+ years in managing readiness of software launches for Customer or Member Experience (MX) teams

• Strong technical knowledge of Software Development processes, App Releases, and Quality Assurance procedures
• Experience using Jira or similar project management tools to track projects
• Strong customer service orientation

Competitive salary and equity packages

• Health, dental, vision insurance, and mental health resources
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

While most offers will be closer to the starting range, successful candidates’ pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.
Diversity and Inclusion
We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.
We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
We’ve been alerted to scammers posing as Oura recruiters, especially for remote roles. We will never ask for personal information like ID or payment for equipment upfront.