Service Assurance Specialist

Feel proud of what you do and help shape the future of BC at a BC Top Employer. Were driven by purpose delivering peace of mind to one in three BC households with insurance roadside assistance auto repair Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities we offer a wide variety of meaningful rewarding careers that move BC forward.

We are currently hiring a Service Advisor based in our Nanaimo location.

As a Service Advisor youll be one of the first people our customers meet when theyre seeking advice to protect their homes travel the world and ensure theyre safe on BCs roads. Youll meet their needs by recommending memberships or travel and auto insurance.

Being a Service Advisor is your first step towards a rewarding career with BCAA . Your enthusiasm for creating signature customer experiences shines through each interaction building loyal long-lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia.

On-the-job training is available with support from a network of leaders and colleagues.

• Organized yet flexible you thrive in a workplace where no two days are the same.
• A teammate who loves helping others and contributing to your community. Greet our customers in person and over the phone to promote BCAA insurance products and services to best fit their lives including new memberships travel insurance ICBC and optional auto insurance.
• Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers
• Identify cost-saving opportunities to support our customers life events and future needs.
• Work together with team members to provide exceptional customer service and meet sales goals
• Youll participate in BCAAs training courses maintain your annual licensing requirements and keep up to date with the latest products and service offerings in a supportive environment.

Comfortable using technology including working knowledge of MS Office (Word Excel PowerPoint Outlook)

~ Bonus qualifications! CAIB certification knowledge of ICBC systems and ability to speak other languages aside from English.

The salary range for this position is $42516.72to $53145.96and is determined viajob-related knowledge skills experience certifications market demand and internal addition to base salary and BCAA benefits this position is eligible for a performance bonus target of 12.5% with the opportunity to earn up to 21.5%

The chance to make a difference every day in the lives of British Columbians BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle and wellness dollars* to keep your body mind and soul thriving.
A competitive rewards package including salary performance bonus programs pension plan* and more to help build your personal wealth.
Paid time off including vacation and days for wellness volunteering and cultural spiritual or religious connection.
BCAA membership with valuable perks and Member savings on every day and special spending from gas and coffee to clothes sports and event tickets and hotels.
Meaningful rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities and champion accessible employment in BC. If you need personalized support through application and recruitment please contact .