Delivery Logistics Coordinator

As a fast moving business with direct-to-consumer, wholesale and major department store channels, our cross-functional team embodies dynamic creativity and is ever-evolving. With everything we do, we keep our customer at the core.

We’re looking for a detail-oriented and proactive Logistics Specialist to manage and optimize our shipping operations. In this role, you will report to the Director of Supply Chain Operations. Obtain and book freight quotes across ocean, air, LTL, and local carriers for key inbound and outbound shipments.

Provide internal departments with shipping support, including generating labels and quotes, while ensuring accurate, timely, and cost-effective shipping solutions.

Create inbound shipment records in the ERP, maintain all required documentation, and provide supporting materials as needed.

Verify inventory receipts, reconcile discrepancies, and ensure timely closure of purchase orders in ERP.

Shipment Monitoring and Partner Communication:

Maintain regular communication with carriers and shipping partners to resolve delivery issues.

Manage user access for shipping accounts, including approving or rejecting requests to ensure appropriate usage and security.

Claims and Compliance:

Monitor shipping claims submitted by Client Care, and submit claims for other departments as required.

Assist with international shipping compliance, including use of HS codes and product descriptions, while maintaining the shared compliance file used across departments.

Support compliance with shipping portals (i.e. CARM, ACE) and export declaration submissions (i.e. Assist in monitoring and tracking shipping costs, and ensure accurate reporting.

Support identifying cost trends and flag potential risks or opportunities to the Director of Supply Chain Operations.

Develop and maintain cross-functional relationships with Operations, Wholesale, Customer Care, Finance, and Production teams.

Refine workflow and identify opportunities to improve operational productivity, quality, and efficiency .

Oversee creation, implementation, and ongoing maintenance of standard operating procedures pertaining to logistics.

As a brand, we have seen incredible growth and success through our team’s proactiveness, curiosity, and desire to learn while building. We look for team members who embody these traits and have the confidence and comfortability to collaborate laterally, communicate ideas effectively, and support the company’s goals.

2-4 years of experience in logistics, shipping coordination, or supply chain support.

• Experience working with 3PLs, freight forwarders, and carriers across multiple shipping modes (LTL, air, ocean, and courier).
• Proficiency in ERP systems preferred, with experience in NetSuite considered an asset.
• Strong understanding of shipping documentation and international compliance requirements.
• Adaptable, resilient, and capable of thriving under tight timelines and shifting priorities .

We have flexible working arrangements for the team. This role will be in-office a minimum of 3 days per week. 3-weeks vacation + 3 float days + Summer Fridays (we close the office early at 1 pm)

• A comprehensive benefits program + health care spending account
• Parental Leave Top-Up
• JENNY BIRD does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.