Hiring Shop Service Manager

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
Store Name/Number: BC-Victoria (0546)
Full Time/Part Time: Full Time
As our next Beauty Services Manager at Sephora, you will manage the Beauty, Skincare, and Fragrance Studio within your specific Sephora store location. You will spearhead the strategy for our 1:1 paid client services, such as make-up applications and skincare services. Our Beauty Services Manager also owns the innovation and execution of classes and events held within their Sephora store in collaboration with our brand partners. This role will focus on the coaching and development of the Paid-Service Beauty Advisor team to ensure they are qualified to deliver a tailored beauty or skincare experience for our clients. This role reports to our Store Director and leads a team of Beauty Services Leads, Coordinators, and Advisors.
What you’ll be doing as a Beauty Services Manager at Sephora –
Beauty Studio Management. Manage the daily operations at the Beauty, Skincare, and Fragrance Studio (as applicable). Ensure that the Coordinator, Beauty Studio is adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
Ensure Beauty Advisors are leveraging our technology innovations within services while assisting clients in providing an elevated in-store experience.
Manage the Online Reservation system, including publishing Beauty Advisors’ availability and classes. Ensure staffing levels are adequate to support increased services while ensuring an efficient client check-in process and the management of testers and supplies.
Event Management. Manage all in-store events with the services team. Ensure that all events are planned and staffed appropriately to maximize client learning and store sales opportunities.
Training & Development. Manage the development and certification process for Beauty Advisors. Performance Assessment & Development. Participate in all performance management situations for any issues related to the Beauty Studio or related to any direct reports. Regularly act as Manager on Duty within the store. Engage with Beauty Advisors and clients on stage.
You have 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
You have a proven track record of coaching a team to company expectations and have a passion for training, development, and education.
You are entrepreneurial at heart and have a history of generating business or executing events that create a meaningful connection with your community and/or clients.
You have excellent time management skills that extend to your team and their efficiency.
Bonus points if you have a passion or background in make-up artistry or skincare services.
This role requires on-site work at the location specified in the job posting location/ address.
This role requires availability, including evenings, weekends, and holidays
Sephora's philosophy for pay is to offer competitive market rates and consider factors like market location, internal equity, job scope, and responsibility. This role is eligible to participate in Sephora's extended health benefits and life insurance program, subject to full-time employment. We heavily invest in training to build your personalized career plan and encourage internal mobility across Canada so you can achieve your professional goals. The compensation ranges between CAD$54,800.00 - CAD$68,500.00 . In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.