Claims Advisor - Claims

Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Flexible work arrangements and a hybrid work model
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. We’re looking for a Technical Services Claims Consultant, Accident Benefits to join our growing team!
In this role you will support a group of adjusters, engage in special projects and help develop our claims team. The successful candidate will bring technical complex accident benefits knowledge, a passion for coaching, exceptional problem-solving abilities and excellent communication skills.
Toronto, Mississauga, Richmond Hill, Ajax, London and Ottawa.

Provide Accident Benefits expertise to assist the Claims department in improving company guidelines and programs to effectively manage loss expenses and for the consistent application of claims settlement policies and procedures.
Engage in special projects to examine the Claims function and develop ways to improve both processes and personnel to better serve customers, solve systemic problems and meet company goals.
Determine key measures to monitor service levels and effectiveness of Claims personnel.
Conduct periodic audits of claims files to ensure compliance with company standards, reporting results to management team and using results toward efforts to improve Claims functions.
Lead the development of technical claims training programs by assessing needs, developing content and making recommendations.
Provide consultation on large and complicated claims files, including technical guidance and advice to staff, assessment of exposure, facilitation of Alternative Dispute Resolution and attendance at arbitration hearings as required.
8+ years’ experience with Accident Benefit Claims

• Technical expertise in claims management with particular emphasis on accident benefits claims, and extensive experience in coverage analysis, investigation, and quantum evaluation
• Flexible with the ability to work in a constantly changing environment
• At Intact, our Value of respect is founded on seeing diversity as a strength. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.