Technicien Support Gestion H/F

Job Title: Service Agent
Ministry: Full or Part-Time: Full Time/Part-Time ( Preference will be given to applicants who are available to work full-time)
Regular/Temporary: Temporary Wages - the anticipated end date is on or before March 31 2025 with a possibility of extension.
Classification: Subsidiary 01B 3625 Administrative Support 2E
Salary: $21.27 per hour plus 11.2% in lieu of holidays and vacation
Elections Alberta is an independent non-partisan office of the Legislature. Our mission is to serve Albertans as an independent election management body committed to the administration of modern transparent and accessible democratic processes that ensure the integrity and enhance the value of Albertas electoral system.
The Service Agent is responsible for providing electoral event support services in Elections Albertas provincial service centre in Edmonton. This includes document and record reviews validation numbering sorting and filing making outbound telephone calls and sending emails to electors to verify information taking inbound elector inquiry calls and completing data verification and entry.

This role is essential in supporting key electoral event processes and requires excellent communication and customer service skills ability to follow processes in a timely and accurate manner attention to detail and teamwork.

There may be several job opportunities available and may start as soon as January 18th 2026. This posting will remain open until such time as all required positions have been filled.
There are two shifts available as follows:

• 8:15 am to 3:45 pm weekdays
• 3:30 pm to 8:15 pm weekdays

Preferred shifts and work schedules are not guaranteed.

This is an in-person role at Elections Albertas head office in Edmonton.
High school diploma or directly related experience considered on the basis of one year of experience for one year of education.
Call centre service centre customer service data entry administrative elections and/or mapping experience would be considered an asset.
Excellent speaking listening and reading communication skills to make and answer phone calls professionally serve callers receive and provide information and interact with colleagues. If English is not your first language you must provide documentation demonstrating CLB8 in reading speaking and listening.
Strong computer skills ability to learn new applications and use Windows and MS Office applications.
Maintain confidentiality and appropriate controls working with personal information.
Ability to work independently and in a team environment following directions and accepting constructive coaching and feedback.
Ability to speak languages other than English would be considered an asset.
This position is in-person at Elections Albertas head office in Edmonton. Candidates must be able to commute to the office for their shifts.
Preference will be given to applicants who are available to work full-time.
Candidates are required to apply for a job online. If English is not your first language please submit documentation demonstrating a minimum IELTS 6 level in reading speaking and listening.