Education Assistant I

Student Central Assistant (Admissions) Location London, ON : About Western Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
The Office of the Registrar is dedicated to helping our students achieve their academic goals by providing to the Western community an array of integrated student related services in a confidential and professional environment. This includes providing exceptional service to current students as well as prospective students from the initial point of interest in undergraduate programs at Western, through the information gathering, application, and admission processes.
The Student Central Assistant (Admissions) is responsible for providing front-line customer service and information with a focus on admissions in the Office of the Registrar, contributing to the effective, efficient, and accurate communication of policies and procedures. The Student Central Assistant (Admissions) is responsible for responding to general and highly detailed inquiries via in-person, telephone, chat, and email pertaining to aspects of admissions and recruitment of undergraduate, domestic and international applicants to the University's undergraduate degree programs. The Student Central Assistant (Admissions) will also assist with inquiries regarding student records, programs, course registration, OSAP, forms of financial assistance, scholarships, tuition and other fees, exams, and graduation. The position requires close working relationships with Undergraduate Recruitment and Admissions and all areas of the Office of the Registrar to ensure effective communication, clarity of procedures, referrals to appropriate contacts, and general problem-solving. The Student Central Assistant (Admissions) performs a variety of services, such as admission checklist updating, assistance with course registration, production of Western ONECards, and other tasks as needed.
Education:
~ University degree

2 years' customer service experience

• 1 year experience responding to chats/email in a high-volume fast-paced environment
• 1 year of administrative experience, preferably in higher education setting

Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
Ability to accurately respond to a high volume of chat/email inquiries in a timely manner while maintaining a positive customer experience
Knowledge of the services provided by the Office of the Registrar and an understanding of the structure of the University environment (e.g., A strong record of teamwork with the motivation and ability to work independently with little supervision
Ability to understand customer needs and expectations and provide excellent customer service to directly and indirectly satisfy expectations, especially when faced with upset clients, sensitive and confidential situations
Ability and willingness to stay abreast of technological developments and adapt to new policies and procedures
Demonstrated ability to work independently and take initiative and follow through on work assignments and take on new projects
Familiarity with software applications used by Western preferred - e.g., PeopleSoft
Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Apply for an opportunity to be part of the Western community and contribute to its success!
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.
Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone Voir le numéro de téléphone sur ca.edajobs.com.