Remote Support Analyst
$37 per hourFull-time
Canada Shaws Consulting Inc.
Overview
Languages
English
Education
~ College/CEGEP
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Design, develop and implement information systems business solutions
Experience and specialization
Computer and technology knowledge
Android
Information Technology Infrastructure Library (ITIL)
Jira
Shell script
iOS
MAC
Networking software
Networking hardware
Networking security
Extranet
Intranet
Internet
Desktop applications
Enterprise Applications Integration (EAI)
File management software
Security software
Multimedia software
Word processing software
Presentation software
Mail server software
Communication software
Image editing software
Project management software
Programming software
HTML editing software
Website creation and management software
Web service design
Business diagram software
Desktop publishing software
Database software
Programming languages
Software development
Mac OS
Python
Salesforce
MS Active Directory
Data analysis software
JavaScript
MS Office
MS Windows
SQL
SharePoint
Spreadsheet
TCP/IP
Wireless networks
XML
PHP
WordPress
Business management software
Additional information
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Honesty
Vacancy posted 2 days ago
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