RETAIL STORE MANAGER F/H
$70k - $80k par annéeNespresso
REIMAGINE WHAT COFFEE CAN BE...
At Nespresso , we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better.
By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.
Each one of these reflects who we are and how we interact with one another and with the world around us. And reimagine what coffee can be. Competitive wage $70,000 to $80,000 + Quarterly Bonus
Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer's contribution, mental health coverage and Health Spending Account)
Lifestyle spending Account
Free coffee machine + Monthly Nespresso credit
Excellent training and development programs
Free unlimited coffee during working shifts
Pension plan with competitive employer contributions
We are looking for a Boutique Manager at our new boutique opening soon in West Edmonton Mall. As a Boutique Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.
As a Boutique Manager, your main responsibilities will include, but not be limited to:
Sales and Customer Service:
Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique.
Maximize guest frequency, sales and acquisition of new club members in the boutique.
Maximize capsule, accessories and machines sales in the boutique.
Maintain current and up to date knowledge on coffee and the NESPRESSO product.
Continuously evaluate the quality of service and give individual feedback to the Boutique Specialists.
Leadership/Team Management:
Drive the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives.
Motivate and coach team to provide exceptional customer service in keeping with our brand image.
Provide coaching and direction to the team in an effort to achieve operational goals. Monitor and manage staffing levels to ensure boutique operations and customer service goals are met.
Establish annual sales forecasts and capacity planning with regional boutique manager
Utilize tools and analyze financial reports to identify and address inventory and sales trends.
Use all operational tools to plan for and achieve excellence in staffing, scheduling, monthly reports, cash management and inventory management.
Implement SOP's and guidelines for the boutique ensuring team compliance.
Run monthly and quarterly physical stock inventories, place orders and check deliveries to ensure adequate stock levels.
5+ Years of High-Volume Retail Management; the luxury retail space is an asset
- Strong team-building skills with a history of effective team coaching and development
- Effective time management, communication, problem-solving and analytical skills
- Passionate about coffee and sustainability
- Experience in the food or coffee space an asset
Nespresso is an equal opportunity employer committed to diversity and inclusion.
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