Marketing Ambassador - Full-Time

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.
As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.
We are looking for a vibrant and outgoing Promotions Ambassador to join our Tourism & Promotions team. As a key public-facing representative of ROM, you will play a vital role in building awareness and driving attendance by sharing the Museum’s stories and experiences with diverse audiences across the Greater Toronto Area and beyond. This role is ideal for someone who thrives on interaction, excels at public engagement and storytelling, and brings energy and enthusiasm to every conversation.
A background in the arts, culture, or education sector, especially with experience in museums, festivals, or performance, can be a strong asset in connecting with our audiences and enriching the storytelling experience.
Serve as a dynamic and engaging representative of ROM, sparking curiosity and conversation about our exhibitions, programs, and collections with diverse audiences.
Use your storytelling skills to deliver memorable, high-impact experiences both onsite at the Museum and offsite at festivals, community events, and activations.
Lead guided experiences such as 1-hour scripted private tours and scavenger hunts that entertain, inform, and connect visitors of all ages to art, culture, and nature.
Bring a creative, expressive approach to audience engagement, whether you're introducing visitors to a rare object or animating a pop-up booth with enthusiasm and flair.
Support administrative tasks and contribute to the success of promotional campaigns through data collection, visitor feedback, and collaboration with the broader Marketing team.
Completion of some post-secondary education (less than 2 years) in marketing, education, museum studies, or a related field. Candidates with a foundation in the arts are especially encouraged to apply.

• 1–2 years of experience as a Brand Ambassador or Field Representative, especially in roles interacting with children or adults.
• A natural storyteller with strong public speaking and presentation skills.
• Bilingualism in French and English is strongly preferred.
• Exceptional interpersonal, communication, and customer service skills.
• Ontario Driver’s License is an asset.

Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario.
Part-time permanent
OPSEU Local 543

HOURLY RATE: $26.60 – $30.41

Apply online. Selected individuals will be invited to complete a pre-recorded video questionnaire to tell us more about your interest in ROM, your team leadership, operations support, and customer service experience, and the impact you could make as part of our Visitor Experience team.
# All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**
Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.
COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We welcome and accommodate candidates with disabilities throughout the selection process. International applicants with equivalent experience are encouraged to apply.