Key Holder - Full Time

GEOX is a Italian shoe manufacturer and retailer founded in 1995 by Mario Polegato. The brand name, Geox, was created from a mixture between the Greek word “geo” (earth), and “x”, a letter-element symbolizing technology.
We identify , through constant research , the most advanced technologies and the latest trends , so that we can eventually incorporate them in our unique products .
Key Holder
Training: provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance
Evaluating: use the Performance Tools to share informal and formal feedback for continuous improved performance; Great Fun Atmosphere – foster a fun and motivating work environment by building positive relationships & maintaining open two-way communication channels with the team and Head Office

CUSTOMER EXPERIENCE

Handle complex customer service situations with a sense of urgency and escalates service issues when appropriate
Ensure every team member delivers the GEOX Service Model in every customer interaction in a friendly, helpful and sincere way that results in an exceptional customer experience
Resolve customer service discrepancies in a positive and professional manner for a win/win outcome
Leverage all customer services to build further loyalty by capturing every customer e-mail to build Benefeet database and offering Voir email sur geox.applytojob.com where necessary
Support all corporate visual directives and maintains those standards throughout the day
Knowledgeable in communicating all aspects of product including store collections, best sellers and seasonal product trends
Facilitate all staff learning to confidently and passionately interact with every customer
Sales Analysis:
Accountable for cash office operations including, but not limited to, opening and closing all registers, maintaining accurate count of cash, ordering change, preparing deposits, performing approved key turns and auditing all register paperwork
Serves as sales floor MOD in the absence of store management
Inventory Management:
Follow, understand and execute all inventory handling procedures in a timely manner, including consolidations, recalls, markdowns and shipment receiving
Maintain accurate store inventory including movements, processing damages, mismates, and investigating negative on hands
Loss Prevention & Security: follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration
Follow all health & safety standards to maintain a safe work environment for all staff and customers, including submitting incident reports as required
Ensure all stores staff follow ladder safety policy
Keep all areas of the store organized, including stockrooms, POP storage, bathrooms, and store administration
Effective email management to share relevant corporate and store information with the store team
Minimum 2 years’ experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear), full availability is required.
Leadership skills – ability to lead and influence other staff to increase sales performance and execute other operational tasks
Strong computer and system skills – proficiency in Microsoft Excel and POS system
Knowledgeable of business and financial concepts - understands key retail performance metrics, and can connect results to business decisions and personal work tasks