Customer Experience Sales Representative

We're proud to create unforgettable experiences for our customers by taking them through the Spence Experience.
Our people are the center stone of our business, who bring our vision to life for every customer, every day.
We’re committed to fostering a culture where our people are empowered to be as successful as possible, and are provided with all the necessary tools, resources and support to create and live the life they love!

Competitive and lucrative compensation packages. With no earnings cap on commissions, our compensation plans are structured to reward for performance achievement.

Investment in diamond education programs and training
Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
Hands on training and support and access to Learning Management System modules and resources
Weekly/Monthly Sales contests with meaningful prizes
Regular team building events and activities
Continuous on the job training, support and mentorship

💎 Yes, our business is engagement rings, but at the heart of it all we are a professional sales organization.
As a Diamond Consultant you lead our customers through our unique Spence Experience.
Reporting to the Store Director, you are the product expert who our customers can trust as they navigate this incredibly special and exciting time in their lives. You’re not just selling—you’re helping customers find the perfect diamond or product that represents their love!
🎤 Own the stage! You create unforgettable customer experiences by delivering our diamond presentation, to educate and empower our customers with their selection. You’re there to offer tailored solution proposals so you customers know they can trust you through the process!
📆 Stay on top of your game. This means when you’re not on the sales floors with clients, you’re working on completing sales activities designed to keep your skills sharp, setting you up for success and keeping you crushing at your goals.
🚀 Your rigor, drive, dedication and passion are what keep you at the top of the performance leader board. You are hungry for coaching and feedback to help you master your craft. You bring your A-game every day and unlock unlimited earning potential.
🤝 You take pride in building and nurturing your book of business. You keep the conversation going with your customers—whether in-store, over the phone, or via email—so that when they’re thinking of buying a diamond or jewelry, they’re not only thinking Spence but they’re thinking of buying from you.
💡 And of course, we give you all the tools, resources, training, support and education to get you started.
🏆 You embody Spence’s Core Values of Respect, Integrity, Accountability, Transparency, Quality and Passion by living them every day in your role. You’re the first to offer a helping hand whether is sprucing up our showroom cleanliness or helping package up a purchase. Minimum 2 years of experience with a proven track record of meeting or exceeding sales targets regularly. Ideally, you’ve worked in a highly competitive professional sales environment.
Exudes confidence that instils sureness for our customers.
Goal Oriented – Motivated by company and/or personal goals (quota, revenue, gross profit, sales activity).
Problem Solver – Can identify clients’ needs/wants/problems and direct the sales message to the service offerings and solution proposal. Displays willingness in offering solutions to fight for the sale and retain the client relationship.
Proactive – Actively looks for opportunities for sales leads and prospects. Our Diamond Consultant compensation plan is made up of a combination of base salary, commissions and annual bonuses.
Our starting base salary is $50,000 annually, on top of which our Sales teams receive commissions on each of their sales.
Our compensation plans are established based on the geographic work location and market standards for the applicable position.

As this is a fulltime position, we do require availability to work weekdays, weekends, and evenings on a rotating schedule as we are open 7 days a week.

Think you’ve got what it takes to be Spence’s next sales superstar? Although there is no immediate vacancy associated with this posting if your experience matches what we’re looking for, we encourage you to apply! We do not use artificial intelligence (AI) to screen, assess, or select candidates at any stage of the hiring process.