Account Manager - Construction Services

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service Motivate Respect and Connect. As we continue to grow we are looking to add a Walmart Specialist in Terrace B.You will be taking care of a specific client portfolio of 8 sites. Travel will be across Prince Rupert Kitimat Smithers and Burns Lake. Business hours are Monday to Friday 8am - 4:30pm with flexibility needed as business needs fluctuate. When not on the road visiting sites you are welcome to work from the comfort of your own home.
Awarded one of Canadas Best Managed Companies: Were committed to a high level standard of excellence for both clients and our Scandi Family.
We want our employees to grow with us long term so we offer a tuition reimbursement program for professional development.
With a strong national presence across Canada and growth into US.
Benefits: We offer a comprehensive medical and dental plan as well as personal days off.
Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.
Site Visits; Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards
Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
People Management; Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling conflicts hiring training performance management and disciplinary action
Operations Management; Managing operational activity planning directing organizing and controlling all activities in assigned locations ensuring full completion of scope of work. Monitoring and managing client specific KPIs to ensure they are met or exceeded
Owner Operator Management; Ensure Owner Operators have a full understanding of contract scope of work. Providing coaching and performance management including issuing warnings as required
Managing invoice control budget profit and reconciliation of all accounts on a monthly quarterly and annual basis
Minimum 3-5 years management experience
Experience delivering client-focused solutions to customer needs with a demonstrated ability to communicate and connect
Possess the ability to work with multiple software platforms and applications
Intermediate computer skills including Outlook Word and Excel ability to create and edit reports as required
Demonstrated dependability with the ability to work flexible hours be available for communication at all times and travel (possible over nights and weekends required)
iPad Cell Phone and Computer provided
20 minute preliminary phone interview with our Recruiter
~30 minute MS Teams video interview with the Hiring Manager and direct Supervisor for the role

At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace.