Seasonal Operation Specialist

As Culinary Operations Coordinator, you will play a central role in supporting our Culinary and Stewarding teams - bringing structure, clarity, and consistency to a dynamic, fast-paced environment.
Contract Type: Permanent, Full-Time
Support departmental projects, including team engagement programs, recognition initiatives, and culinary masterclasses, tracking progress and outcomes
Draft and share communications such as policy updates, announcements, and seasonal messaging
Assist with P&L commentary and administrative reporting, contributing to informed operational decision-making
Ensure all SOP and policy sign-offs are completed, maintaining compliance with operational and brand standards
Maintain and update departmental policies, SOPs, and operational documentation
Manage and evolve the Culinary Cultural Manual, ensuring alignment with the Executive Chef’s vision and consistent communication across the team
Maintain recipe books, prep lists, and training manuals, driving consistency across all Culinary and Stewarding areas
Events & BEO Management
Coordinate the daily handling and distribution of Banquet Event Orders (BEOs), ensuring all kitchens are equipped with accurate and timely information
Lead daily BEO touchpoints with Events Kitchen Chefs, Stewarding Leadership, and Events Management to align on upcoming events
Act as a key liaison between Culinary, Stewarding, Marketing, Front-of-House, Conference Services, and Events, fostering seamless communication
Track and manage departmental work tickets and follow-ups to support operational efficiency
Exercise sound judgment in decision-making, escalating sensitive or high-impact matters to Senior Leadership when required
Champion sustainability initiatives, supporting tracking, reporting, and continuous improvement efforts
Utilize and adapt to operational platforms such as FoodSteps (menu carbon tracking), Orbisk (waste management), and ORCA (food digestion) to enhance insight and performance
Experience in administrative support, ideally within a hospitality environment
Highly organized with strong attention to detail and the ability to manage multiple priorities with ease
Proficiency in Microsoft Office Suite, including Word and Excel
Experience with systems such as Dayforce, Birchstreet, or Canva is considered an asset

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
One complimentary buffet meal per shift in our staff cafeteria.
At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.
In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.
Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.
Inclusion isn't a box we check, it’s a value we live.