Analyste Data Quality Management

At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; We get energy from ongoing learning and growth. We live and breathe our values of Compassion Inclusion Justice Dignity and Hope. House of Friendship is a charitable social service agency serving thousands providing addiction treatment food housing and community resources throughout Waterloo Region. The Quality team stewards the data evaluation processes and frameworks that support House of Friendships team members leaders and Board of Directors to manage privacy and risk ensure program reporting compliance maintain accreditation and improve the quality of our services. The Data Analyst serves as the in-house expert on analyzing interpreting and generating reports from program and participant health record data enabling our organizational leaders team members and external interest-holders to derive meaning and insights from our data. collaboratively develop robust data processes and tools; The Data Analyst will assist with staff training audit processes and administration of our program data and participant record systems.

** This is a permanent salaried full-time (37.5 hours per week) position with paid sick time personal days vacation time; group health benefits and defined contribution pension plan.
Schedule Monday to Friday 8:30am to 4:30pm with flexibility. Work may be performed in a home office for some of the weekly hours. **

Analyzes interprets and develops reports on program and participant record data to meet strategic and operational needs of the organization including:
Provides the Data Coordinator with requirements to enable technical development of data and reporting tools
Incorporates data and information from a variety of sources (quantitative and qualitative) to improve insight generation
Conducts validity and data quality checks as needed on program data and reporting outputs created by others
Supports Data & Insights Manager and program leaders with implementation and continuous improvement of participant record systems (primarily EMHware) including:
Contributes to ongoing system administration staff training and audit processes for EMHware
Guides data collection practices and conducts data analysis to support quality improvement initiatives privacy/PHIPA compliance risk management and program evaluation
Collaborate with the Data Coordinator to establish and maintain processes and tools that generate accurate program data for funder grantor and regulatory reporting
Collaborates with the Data Coordinator and program leaders to drive strong data quality practices across all direct service teams
Supports the Data & Insights Manager to build organizational capacity knowledge and culture for strong data management data literacy and evidence-informed decision-making
Contributes to process standardization and tool development to improve efficiency and collaboration ensuring standard processes for data set creation analysis and reporting are in place
Liaises with external database system providers and administrators (e.g. Commitment to ongoing professional development and training

Knowledge and experience in health information management and working with electronic health records (EHRs) or similar client management software systems. Familiarity with EMHware is a strong asset.
Experience with and strong skills in working with large data sets and utilizing a range of information systems to analyze data generate reports and present insights in an easy-to-understand manner that meets interest-holder needs
Specifically experience in reporting to a provincial Ministry of Health would be a strong asset.
Exemplary attention to detail with demonstrated proficiency in data accuracy.
Familiarity with upholding privacy/PHIPA legislation within a service environment would be a strong asset.
Strong skills in Excel and PowerBI
University degree in a related field (i.e. Health Informatics Public Health Statistics Computer Science Math etc.)
A minimum of 3 years of work experience in a decision support or analytical environment; healthcare or social services experience is preferred
Demonstrated competency within qualitative and quantitative data analytics visualization and reporting
Proven database user proficiency
Commitment to understand and uphold the mission and values of House of Friendship is expected
Exemplary emotional intelligence resilience communication conflict management and problem solving skills required
Ability to work professionally as a team member with staff participants and community members
Must be dependable professional flexible a team player and have a positive attitude
Respectful supportive and engaging approach to persons with physical and/or cognitive disabilities addictions mental illness and other life challenges
Excellent project timeline and deadline management skills including skills in logistics planning and detailed record keeping

At House of Friendship we know that our team members are the key to the success of our organization and our ability to provide essential services to the support of our mission and in alignment with our values House of Friendship is committed to ensuring fair market competitive and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive succeed and have a positive work experience.

House of Friendship compensation practices including our pay grid have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network . Time off includes three (3) weeks of vacation 5 personal days and sick credits totaling approximately 12 days per year
Full-time benefit plan including Extended Health Care (EHC) Dental Group Life Accidental Death and Dismemberment (AD&D) Long Term Disability (LTD) Flexible Spending Account and Employee & Family Assistance Program
We believe strongly in supporting the mental health of our team members including providing access to the Employee and Family Assistance Program $2000 for counselling services and our workplace Wellness and Psychological Health and Safety programs
We help you save for the future by providing a retirement plan that includes a matched Group Pension Plan as well as a Group RRSP and a Group Tax Free Savings Account

At House of Friendship all compensation ranges are categorized under a series of grades and we base our payment structure on internal determining rate of pay a candidates past related experience will be taken into consideration.

generally daytime weekday hours

• Work may be performed in a home office for some of the weekly hours
• Encountering participants at program sites under the influence of alcohol or other drugs and/or experiencing symptoms of mental illness can be expected

House of Friendship is open and inviting to qualified candidates with lived experience.

House of Friendship supports justice equity diversity and inclusion in our workplace. House of Friendship is a place where each person can bring their true selves and feel that they belong. We aspire to be an organization that is anti-racist and anti-oppressive so that our team and therefore our community can truly belong and thrive.

We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to accessing employment including but not limited to Indigenous Peoples members of racialized groups persons with disabilities women and members of the 2SLGBTQIA community.

If you require accommodations to be able to participate fully at any stage in the recruitment process including applying for this position please let us know so that we can discuss accommodation options. If you are as passionate as we are about serving the community lets talk.