Mortgage Credit Administrator

Retail Banking Sales & Service

Are you looking for a chance to let your entrepreneurial spirit shine and turn potential into performance with great earning possibilities? Becoming a BMO Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their dream of home ownership a reality. You will be provided with industry-leading training and support and will be able to build your existing referral network with our competitive referral programs to achieve your full potential.

Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Develops and executes effective marketing and sales programs to drive business results. Follows corporate policies, operating directives, legal and regulatory requirements.

Proactively contacts referral and origination sources identified through the creation of national partnerships and/or creates local partnerships to lead discussions about home financing solutions.

Assists with the implementation of targeted marketing programs, promotions, and other initiatives.

Supports the delivery of targeted marketing programs, promotions, and other initiatives.

Seeks opportunities to expand network by obtaining referrals and originations from existing relationships.

Establishes and enhances the Bank’s community presence by participating in trade shows, conferences, and related events.

Serves a customer advocate during application and processing activities.

Delivers exceptional customer service that builds trust through expertise, responsive service, and support.

Guides customers throughout mortgage application and processing activities.

Partners with branch teams to properly hand off customers, finalize mortgage documentation, and refer customers with non-mortgage needs.

Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner.

Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and investment) and refer to appropriate BMO partners.

Stays abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services.

Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.

Provides advice and guidance to assigned business/group on implementation of solutions.

Helps determine business priorities and best sequence for execution of business / group strategy.

Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application.

Documents updates in BMO’s internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues.

Analyzes data and information to provide insights and recommendations.

Gathers and formats data into regular and ad-hoc reports and dashboards.

Provides input into the planning and implementation of operational programs.

Engages with referral network to create strong relationships that generate referrals and mortgage originations for clients requiring real estate lending solutions.

Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.

In-depth understanding of the mortgage lending process and applicable regulatory requirements.

Strong interpersonal, sales, customer service, and negotiation skills.

Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.

Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.

Strong knowledge of the broader real estate industry and mortgage market.

Salaries for part-time roles will be pro-rated based on number of hours regularly worked. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. It calls on us to create lasting, positive change for our customers, our communities and our people. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

Accommodations are available on request for candidates taking part in all aspects of the selection process. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.