Senior Remote Machine Learning Engineer

As a Senior Machine Learning Engineer at FreshBooks, you will own the full machine learning lifecycle, from early experimentation and prototyping to deployment and monitoring in production. You will work on moderately complex problems, refine ML processes, and support teammates through mentorship and collaboration. You will help deliver ML-powered features while optimizing systems for reliability, performance, and rapid experimentation. This role is primarily focused on machine learning, with supporting software engineering skills to enable production deployment. This role is ideal for someone who enjoys taking ideas from concept to customer impact.

NOTE: This role can be worked remotely from the above location.

Design, prototype, and validate machine learning models for product features and internal tools

Own the ML lifecycle from experimentation through production deployment and monitoring

Partner with Data Engineering and Product Engineering to integrate models into batch and online systems

Build and maintain shared feature pipelines, including documentation and versioning

Improve ML reliability through retraining workflows, drift detection, and root cause analysis

Design and build end-to-end pipelines for classification, ranking, embeddings, or generation tasks

5+ years of experience in data science, applied ML, or ML engineering roles

• Strong foundation in supervised and unsupervised learning, statistical modeling, and experimentation techniques
• Experience developing and shipping ML models in production (batch or real-time)
• Strong Python and SQL skills with experience working with structured and unstructured data
• Hands-on experience building and deploying ML or LLM-based systems (e.g. retrieval-augmented generation, embeddings, prompt tuning)
• Familiarity with cloud infrastructure and ML tools, ideally on Google Cloud Platform (e.g. Vertex AI, BigQuery, Cloud Composer, Kubernetes).
• Experience working with CI/CD pipelines, containerization (Docker), and job orchestration tools (Airflow, dbt, etc.).
• Strong communication skills and ability to explain technical concepts to non-technical stakeholders

A background in software engineering (e.g., At FreshBooks, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Additionally, this position offers an equity grant and immediate enrollment in FreshBooks' comprehensive benefits program, detailed below.

Generous time off including a flexible vacation plan, a retirement savings program or pension plan matched to your local office, stock options for every full-time employee, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits, fertility and gender-affirming benefits dependent on your region, and more.

Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your local cluster.

Working environments to help you thrive. Beautiful office spaces welcome you in Toronto, Amsterdam, and San Luis Potosi. If you don't have access to a FreshBooks office, you receive a home office credit to set up your home office.

Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.

Our leading platform is more than just business software; it’s an all-in-one financial toolkit that automates invoicing, expenses, payments and payroll, allowing our customers to spend less time on paperwork and more time doing the work they love.

Headquartered in Toronto, Canada, our team operates in clusters across North America and Europe using a variety of working environments - remote, hybrid, and in-office - all based on what’s best for the team, collaboration, and mental well-being. We are committed to creating a supportive and flexible workplace where everyone can thrive, grow, and make an impact on the lives of small business owners worldwide.

We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us by phone at View phone number on ca.snapjobsearch.com and/or email at View email address on ca.snapjobsearch.com.