Customer Service Representative / Assistant(e) Commercial(e) H/F

Client Advisor, Commercial Insurance

As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Treated with respect and act with integrity by putting clients, colleagues, and community first.

With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance's success - which they make possible.

Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance.

CLIENT ADVISOR, COMMERCIAL INSURANCE

Your knowledge and experience in small commercial insurance, combined with your attention to detail and customer service focus, are the keys to success in the role of Client Advisor, Commercial Insurance. This role is responsible for providing customer service in a team environment. This includes managing assigned renewals, performing coverage reviews, processing of policy documents, speaking with clients and underwriters, producing pink cards and insurance certificates, claims reporting and file documentation.

Full-time, permanent

2+ years of related and progressive experience in the insurance industry with a strong working knowledge of small commercial insurance products

• Alberta Level 1 License and the desire to obtain Level 2 in the near future
• CIP designation, or working toward is an asset

Committed to excellence in customer service

Skilled user of the Microsoft Office Suite of products

Familiar with insurance software

Demonstrated accountability and reliability in the quality and timeliness of work

Flexible and adaptable with proven problem-solving skills

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. With over 60 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, and $1.3 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people's strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace.