Planning & Operations Specialist

Clinic Operations Coordinator Location Montréal, QC : Location: Montréal, QC, CA, H3A 3J2
Jobs by Category: Health
Clinical / Medical
Status: Full Time
Permanent, 37.5 hours per week Schedule: Monday to Friday (7 a.m. The Operations Coordinator plays a key role as a resource person, providing support and facilitating communication between the various departments committed to delivering excellent service to our patients. This role ensures the smooth day-to-day operations of the clinic and works in close collaboration with senior management.
Meeting with patients in occupational health, travel medicine, immigration services, as well as for U.S. consultations and testing, according to established protocols
Reviewing files related to occupational health, travel medicine, immigration services, U.S. consultations, and testing based on protocols
Scheduling the medical team according to physicians' availability, activity volume, and ongoing projects
Planning daily operations, including managing unforeseen events (e.g., vacation replacements, leave days, staff sick absences)
Acting as a key communicator during the implementation of process and technology changes
Participating in weekly planning of required resources based on operational needs
Replacing the Clinical Administrative Coordinator when necessary
Managing medical supply orders
Fostering respectful and professional relationships with both administrative and medical staff to maintain a healthy, productive, and efficient work environment
Ensuring performance and quality objectives are met and quality control standards are followed
Participating in the initial phases of projects to provide an overview of clinical operations
Handling administrative complaints from in-clinic clients
Collaborating with senior management to optimize operations
Minimum of two (2) years of work experience in a medical setting (an asset)
Fluency in both English and French, spoken and written (required)
Good knowledge of MS Office Suite (Word, Excel, Outlook)
Knowledge of medical terminology (an asset)
Ability to manage stress well in urgent situations
Basic knowledge of English is required because you will on a regular basis as part of this position's main responsibilities given its provincial scope.
Performance Bonus or Sales Incentive Plan: 0% Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
Please note that the compensation shown in the job posting may be subject to change in 2025.
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. When you join our team, you're helping us make the future friendly.
Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.