Account Manager/Chef de Groupe

As an Inside Account Manager you will be responsible for interacting with customers primarily over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long lasting loyal customer relationships.

Process sales orders and turn quotations into orders through customer interactions primarily over the phone

Maintain relationships with established key accounts and ensure that their requests are being met

Use interpersonal skills to strengthen relationships with existing customers and increase market share

Act as a project manager (as needed) for large projects which includes keeping detailed records of lead times and communicating lead time updates to the customer

Prospect and develop new customers using outbound calling campaigns

Meet or exceed the Profit Centres gross profit and sales targets

Assist counter sales during peak hours and continue to drive business through face-to-face customer interactions

Investigate and resolve customer issues such as pricing deductions and product returns

Expedite customer material with vendors when required

Follow up with customers on quotes and outstanding orders

Support the Outside Sales and Counter Teams with customer orders and issues

Be an integral part of the team supporting all activities that occur at the Profit Centre

Communicate to the Profit Centre Manager and Credit Department any changes in a customers business that might cause a credit risk

Perform other tasks as requested by the Profit Centre Manager

A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred

Proficient in the use of Microsoft Office software

Outstanding customer service and telephone skills

Ability to prospect new customers and increase sales with existing accounts

Strong written and verbal communication skills to build and maintain strong working relationships with customers vendors and teammates

Ability to identify customer requirements and provide profitable solutions and close the sale

Able to learn and operate the applicable software system used to process orders

Previous experience with or knowledge of plumbing and building products sold at the Profit Centre

EMCO is committed to diversity equity and inclusion in our workplaces. All employment decisions are based on business needs job requirements and individual qualifications without regard to race colour creed place of origin sex sexual orientation gender gender identity gender expression religion family or parental status or any other characteristic protected by the law. We welcome applications from all minority group members women Aboriginal persons persons with disabilities members of sexual minority groups neurodiversity and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. Remote Work :

Full-time