Full Time Shift Supervisor Full Time Shift Supervisor

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

The role operationally supports the Store Manager in overseeing daily routine tasks to provide uninterrupted service in various aspects of the Thrift Store activities. Otherwise, this role acts as a Sales Associate.

Interact with customers/donors in a positive, friendly, and courteous manner.

• Responsible for accurate completion of all customer transactions including cash and debit sales.
• Contribute to meeting store budgets by maintaining customer service standards.
• Process raw materials by loading/unloading, sorting, packing, pricing and storing donations.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• assist in stock rotation.
• Assist with store layout plans to attract customers, which include window displays and merchandise displays; Remove inventory from sales floor as directed.
• Maintain the proper sorting and processing of all donated goods, ensuring compliance with quality standards.
• Abide by store policy and procedures.
• Assist with inventory reconciliation (cycle counting).
• Provide excellent service to guests and donors.
• Act as a Team Lead/Working Supervisor for Store Associates only in the absence of the Store Manager.
• May be required to show some operations and provide on-the-job-training to staff.

• CRITICAL RELATIONSHIP MANAGEMENT:

• Internal: NRO Administration, TS management and staff.
• External: Donors, clients, contractors.

MANAGERIAL/TECHNICAL RESPONSIBILITIES:

• FINANCIAL AND MATERIAL MANAGEMENT:

• Moderate material responsibility.
• This is a permanent full-time position.
• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.