Client Services Operations Specialist

Are you detail-oriented, organized, and motivated by delivering excellent service to customers? We’re looking for a Service Operations Specialist to help ensure smooth and efficient service processes from quotation to invoicing.

In This Role Your Main Accountabilities Will Be

Process customer orders for Invoicing.

Create quotations for customers and follow up on the receipt of the purchase order.

Manage maintenance plan jobs (Preventative Maintenance) for the Field Service engineers in SFDC system and communicate the annual maintenance plan with Customers.

Process all completed work orders from Field Service Engineers.

Process spare part returns and when required book collections with logistics companies.

Maintain Service Inventory.

Process credit resolutions for customers in accordance with the Credit Control department requirements.

Work closely with the complete Service team to ensure all necessary transactions are completed in a timely manner.

Identify fields of improvements and optimization and work with the different Service team members to prioritize and roll out continuous improvement activities and projects.

Requirements

To make the above work, we are looking for a professional who has a customer-oriented and detail-focused mindset. Other essential requirements:

Strong coordination and multitasking abilities

Good level of education achieved or demonstrated successful work experience in similar field of work

Fluent spoken and written English is a mandatory requirement for this role

Adaptable to changing requirements and deadlines

Excellent communication and interpersonal skills

Strong customer orientated approach to problem solving

Proactive problem-solver with a hands-on attitude

Passionate about delivering quality and driving continuous improvement

SAP and SFDC Service Cloud experience would be an advantage