Key Holder - Full Time

ReStore Key Holder -
As a valued member of the team, the ReStore Key Holder helps advance our strategy and mission of helping more families secure safe and affordable homes. The Key Holder has the delegated responsibility to support the work at the ReStore, portraying a positive attitude, acting as a model leader to other staff, volunteers, and the public, communicating responsibly, professionally, and objectively. The Key Holder ensures that all services are provided within the context of Habitat for Humanity - HMD's mission, vision, values, and policies and procedures.
Customer Service

• Utilize operational best practices to ensure merchandising standards are delivered and maintained daily for the best customer shopping experience
• Build customer loyalty by providing exceptional customer service, meeting customers' needs, creating magical moments, and resolving customer disputes to achieve a positive outcome.
• Operate the cash register to efficiently service customers
• Support the implementation of donor and customer engagement initiatives.
• Maintain a high standard of discretion, integrity, and customer service in all interactions.

Effectively utilize online sales tools such as Facebook Marketplace, Kijiji to market and promote products (with approval from the ReStore Manager)

• Work with all staff members to ensure that quality product flows consistently from the warehouse and is enticingly presented and displayed.
• Ensure product is tested, cleaned, and appropriately and fairly priced following pricing standards as set by HFH and utilizing online research to maximize sales potential.
• Ensure all commercial identification marks and UPCs on donated material are removed as per HFH guidelines

Daily maintenance of customer areas. Ensure the safety of fellow staff, volunteers, customers, donors, and products by following safety protocols.

• Administration and Financials
• Drive sales and strategically review and analyze sales and financial reports to develop action plans for improving store performance to assist the ReStore Manager.
• Collecting and reporting figures to the Affiliate Finance Office as required.
• Safeguarding property and persons by enforcing HFH HMD's Loss Prevention policy.

Provide training, guidance, coaching, encouragement, and empowerment, create a safe and supportive team-oriented environment in which staff can make a positive contribution to the effective operation of the affiliate, excel in their role, and engage in a rewarding atmosphere.
? Assist with the orientation of new volunteers to the store's operation, and support the volunteer skills-building which includes training, mentoring, and empowering all volunteers to experience a variety of roles and activities thereby increasing engagement and overall enjoyment. Ensure volunteers present a professional image with Habitat attire (shirt or apron), the appropriate personal protective equipment, and name tags so customers can identify them.
Share skills and knowledge learned at training and professional development sessions with colleagues.

• Abide by the policies and procedures set by HFHHMD.
• Implement safe work practices at all times, and take no unnecessary risks. Complete and maintain required training (e.g., Knowledge of retail operations, inventory management, and merchandising.
• Experience in a volunteer environment and working with volunteers
• Excellent communication and customer service skills.
• Strong computer skills including demonstrated expertise using Microsoft Office (including Excel, Word, and Outlook) and social media applications
• Operates primarily within a retail environment, which includes a sales floor, warehouse, and customer service area.
• May involve exposure to various weather conditions when managing outdoor tasks, such as product receiving and pick-ups.
• May require travel to other locations throughout Halton, Mississauga, and Dufferin to participate in training and support the department as deemed necessary.
• Ability to work flexible hours, including weekends and some holidays.
• Job Type: Full-time

Monday to Friday
Flexible Language Requirement:
~ French not required

Shift:

• 8 hour shift
• Afternoon shift
• Day shift
• Evening shift
• Morning shift

Customer service: Serving It Right (preferred)