Temporary Part Time Community Support Workers

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
The position greets and responds to the immediate needs of clients, donors and visitors at the NWT Resource Centre, gives general oversight to the reception area, assists with client assistance and provides program and administrative support as required.
Answering the telephone and referring calls to the appropriate departments
Receiving deliveries and donations, sorting, light lifting (20 pounds) and storing food donations
Receiving general public walk-ins and referring them to the appropriate department
Community Services Support
Distributing food hampers and clothing vouchers & the required paperwork/data entry
Receive, sort and organize non-monetary donations or purchased products following direction from caseworker or supervisor.
Responsible for letting clients in to utilize the laundry and shower facilities.
Maintain safety of the clients and the facility
Assist with seasonal programs including but not limited to Christmas, Kettles and Food drives
Prepare food hampers for clients
Maintain food bank cleanliness, tidiness, and organization.
Refer clients to other community resources where appropriate
Other duties as assigned by Community Services Supervisor or designate
Administrative Support
Recording statistics for Community Services Department and Corps
Filing for Community Services Department
Accept walk-in monetary donations and provide temporary receipts to donors
Support leadership staff with correspondence, filing and scanning.
There is constant contact with the public. The incumbent is the public’s first contact with The Salvation Army NWT Resource Centre. This is a part-time union position at 14 hours per week, Monday and Thursday, 9:30 am to 5:00 pm.
There will be general housekeeping tasks required in order to maintain workspace.
Social Service Experience
Possess strong computer skills
Ability to learn Salvation Army specific software including Link2Feed
Clear Criminal Record Check required
Completion of high school plus additional courses in facilities management or equivalent
Previous experience in reception or general administrative work experience
Awareness of issues involved in aboriginal and cross-cultural ministry
Computers skills are essential – MS Office and ability to learn other software applications
Effective communication in English both written and oral
Exceptional Customer Service skills
De-escalation techniques acquired through verbal judo or NVCI training.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.