Customer Experience Manager (f/m/d)

As a Customer Experience Associate you are the face character and heart of our branches. Scotiabank is a place where we put our customers first and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network the focus is to provide exceptional service throughout the customers journey by:

Taking a proactive approach to discovering our customers needs and listening to understand what they are asking for

Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Build strong customer relationships and deliver excellent customer service

Uncover and solve customers needs

Demonstrate success in a target-based performance environment as well as contribute positively to a team-oriented work environment

Have proven customer service skills through work or community involvement

Are willing to assist in a professional friendly and efficient manner

Are available to work a flexible schedule

Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Internal training to support your career growth and enhance your skills

An organization committed to making a difference in our communities for you and our customers

You can expect to be recognized and rewarded for high-performance. Youll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.

Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role.