Responsable Support / Service Manager (H/F)

Job Description
What is the opportunity?
Reporting to the Senior Director, Global Workplace Services. This position is primarily responsible for working with our regional Corporate Real Estate teams to standardize and mature our global facilities management services offering. This position will be responsible for regulatory compliance, risk management, cost savings and reputational enhancements of facilities management services across the global RBC portfolio. All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy Principles.

What will you do?
Research best practice and innovations in facilities management as well as benchmarking RBC facilities management services against peers
Audit service provider performance and recommend process and service innovation to elevate execution.
Oversee the global WELL building certification program and manage the associated supplier relationships and budget.
Analyze large data sets, identify trends and recommend possible solutions.
Assist in identifying and resolving operational risks (transactional, legal, reputation and employee)
Provide feedback to management on an ongoing basis to improve efficiency and enhance employee experience.

What do you need to succeed?
Must have:
Min 5 years facilities management experience
Expertise in developing portfolio strategies and business cases for executive presentation and approval
Strong PowerPoint and executive presentation skills.
Strong research and analytical skills
Good working knowledge of Excel and comfortable working with large data sets.
Internal auditing skills
Nice-to-have :

Internal audit designation
Financial industry experience
Global Facilities Management experience.
Experience mobilizing an outsourced service provider agreement

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills
Corporate Real Estate, Innovation, Quality Orientation, Regulatory Compliance, Risk Management, Services Innovation, Supplier Evaluations, Vendor Management, Workplace Services

Additional Job Details
Address:
BAY WELLINGTON TOWER, 181 BAY ST:TORONTO City:
Toronto Country:
Canada Work hours/week:
37.5 Employment Type:
Full time Platform:
CHIEF LEGAL & ADMIN OFFICE GRP Job Type:
Regular Pay Type:
Salaried Posted Date:
2026-01-15 Application Deadline:
2026-02-27 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.