Customer Service Contract Manager W/M

This position is responsible for assisting the Client Service Manager in all aspects of Paladin business within a particular contract. Working closely with the Client Service Manager (CSM), the Contract Manager will be expected to learn the details of the sites in the contract and be available to answer questions, concerns from the client and from staff, as well as perform investigations and implement changes in order to meet and exceed the client’s changing expectations. The Contract Manager is expected to oversee and coordinate supervisors, as the communication link between them and the CSM. Any deficiencies or site issues must be reported to the CSM via email immediately so that a proper paper record is created. The Contract Manager will have the opportunity to expand their knowledge of security industry standards and practices while managing various administrative functions within the portfolio.
Provide support for staff and client issues and concerns in a timely manner
Maintain strict confidentiality, data integrity, and accurate records; Fulfill tasks delegated by the Client Service Manager and provide informative feedback and recommendations in regards to different sites and their operations -Coordinate with site and shift supervisors to ensure issues are addressed in a timely manner and actions taken are reported back to the CSM.
Provide a leadership role to the security staff and supervisors in the contract.
Set up and provide logistical support for short term contracts (specials)
Verify the schedule against timesheets provided by staff or sites
Ensure the staff has read and understand Paladin's Occupational Health and Safety Policies and Procedures and for reporting any infractions or accidents that occur on site.
Report and confer with the CSM on a regular basis, encourage a strong team dynamic, and have an open door policy.
Ensure all sites have up to date and complete Site Orders both in hard copy on site and in digital copy on the network server
Remain on-call to act as an after-hours resource for emergencies -Report regularly to the Client Service Manager on matters of company or client interest or significant events
Perform various administrative duties and other duties as required Minimum Job Requirements:
Computer literate
Card access / familiarity with major access control software is an asset
Completion of High School Diploma
Proven leadership, time management, organizational skills and a high level of professionalism
Proven ability to provide excellent customer service and present a professional image to the public
Demonstrated ability to be able to handle private and confidential information with a high amount of discretion
High School Diploma/GED

We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation