Mortgage Planning Specialist

Personal & Commercial Banking

0.00 - $0.00 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. CUSTOMER
Identify opportunities to refer clients to Partners (i.e. across Wealth Retail Small Business Banking Commercial)
Provide ongoing comprehensive reviews of clients financial circumstances and create long-term relationships by providing financial planning expertise and ongoing services.
Create a legendary customer experience at every interaction and deliver a positive First Impression by engaging customers in a range of sales service and informational conversations
Provide sound advice to customers and look for ways to contribute to the ongoing improvement of the overall customer experience
Support ONE TD by identifying and referring customers to internal Bank partners as appropriate
Possess comprehensive knowledge of the real estate market competitive offers in mortgage lending industry and economic trends
Proactively obtain expert knowledge of TD mortgage lending products and sound knowledge of products
Ensure customer problems are handled professionally escalating issues to management when necessary
Build and exhibit sales skills and credit knowledge and partner effectively within TDs employee-focused culture
Work closely with District Manager to make sales calls and conduct monthly coaching sessions

Contribute toward the achievement of sales and business development objectives by meeting or exceeding individual monthly sales targets of mortgage products and services
Proactively promote TDs image within the business community through participation and leadership in community business groups professional networking events initiatives fundraisers etc.
Support the development and implementation of reporting and processes in a compliant manner adhering to guidelines established by business unit leadership internal and external advisors Audit Risk OSFI and other governing bodies
Understand the market and mortgage lending industry within portfolio to ensure value-added reporting and analysis is provided to your team and partners while mitigating risk to the Bank
Protect the interests of the organization identify and manage risks and escalate non-standard high risk activities as necessary
Monitor service productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist
Adhere to internal policies/procedures and applicable regulatory guidelines and keep abreast of emerging issues trends and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control supported by effective processes in alignment with risk appetite
Complete all compliance training and attestations within required timelines
Be knowledgeable of and comply with Bank and Industry Codes of Conduct

Participate fully as a member of the team promote service to the business quality innovation and teamwork and ensure timely communication of issues / points of interest
Support the team by continuously enhancing knowledge/ expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business related tools and techniques
Actively participate in the performance management process in support of own personal and professional development objectives including coaching sessions
Participate in team meetings employee surveys action planning and training sessions
Contribute to the success of the team by willingly assisting others in the completion of assigned duties provide training coaching and/or guidance as appropriate.
Act as a brand ambassador for your business area/function and the bank both internally and/or externally

Professional role with a focus on providing business development customer relationship management and/ or sales advisory support within their own area of specialty
Understands key business and customer drivers and processes in the context of own work
Sound knowledge of assigned customers needs the competitive landscape and broader market factors
Coordinates activities and timelines across multiple teams to ensure customer needs are met
Executes a moderately complex sales or account management process focusing on features selling and customer data gathering
Investigates and analyzes possible alternative solutions and approaches based on documentation of the customer fact pattern
Simplifies information to customers clarifies unique situations and leads coordination of information to ensure service and standards are met
Work performed under management guidance and supervision
Undergraduate degree or community college diploma preferred
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

We do our best to communicate outcomes to all applicants by email or phone call.

Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.
Language Requirement (Quebec only):