Store Support Team Member, Full-Time

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Greet and interact with customers/donors in a positive, friendly, and courteous manner.
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Be knowledgeable regarding product pricing and featured sale products; Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
Assist with store layout plans to attract customers, which would include window displays and merchandise displays; Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed.
assist in stock rotation; bagging textiles to be recycled and placing metal recycling in the appropriate location.
Maintain the proper sorting and processing of goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage; Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Managerial/Technical Responsibilities
Financial And Material Management
Moderate material responsibilities.
Uses or maintains organization assets in accordance with established guidelines.
This is a permanent full-time position.
Work schedule may vary from week to week and will include weekdays and/or Saturdays.
wearing gloves when working with unknown contents.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Have a few months of experience in processing or distribution of goods or customer service.
Experience with cash registers and related processes and procedures i.e., Product brand awareness would be an asset.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.