Social Media & Events Specialist (Remote)

Position Title: Social Media Specialist Job Opening Id: 44652
Headquarters
# Anticipated Start Date: Immediately
Post Date: March 6, 2026
With over 700 uniformed officers and over 320 civilian professional staff, the Niagara Regional Police Service is one of Ontario’s 10 largest police services. We strive to provide the best police service possible to our communities, and we are always looking for strong and passionate candidates to serve and protect the citizens and visitors of one of the most beautiful regions in Canada.

The Niagara Regional Police Service provides a quality work environment with careers in all police disciplines and civilian positions. The NRPS takes pride in providing opportunities for personal career development and advancement to our members.

The Niagara Regional Police Service is dedicated to serving and protecting residents and visitors within the Regional Municipality of Niagara. In partnership with the community, we shall provide quality policing services, with integrity, diligence and sensitivity.

Under the direction of the Manager, Corporate Communications, the Social Media Specialist is responsible for executing the Niagara Regional Police Service’s social media strategy. This role involves designing infographics and producing engaging, creative content for the Service’s official social media platforms. The Social Media Specialist supports Corporate Communications in identifying opportunities for community engagement, managing emerging issues, and mitigating reputational risks. Additionally, the Specialist tracks key metrics and routinely evaluates, reports, and shares insights on social media performance and engagement.

Implements the Service's social media strategy by creating engaging content for corporate accounts, including written posts, videos, photos, and messaging. Manages community interactions by responding to messages, inquiries, and comments across platforms.

• Monitors social media activity to identify potential reputational risks and issues, supporting timely crisis communication responses when needed.
• Assists in enforcing the organization’s social media policies, procedures, and processes, ensuring all content aligns with established branding guidelines.
• Operationalizes the Service’s social media strategy and procedures by listening to and responding to engagement. Maintains unified brand voice across the Service’s social media channels.
• Develops creative campaigns and fosters internal and external partnerships to promote the Service’s initiatives and advance the goals of the Corporate Communications team.
• Monitors social media platforms for emerging industry trends and ensures the Service stays current by exploring innovative channels, opportunities, and partnerships, providing recommendations to the Manager.
• Develops reports using key performance metrics to assess campaign effectiveness and audience engagement. Offers insights, recommendations, and strategic advice based on social media performance data.
• Work collaboratively with other members of the Corporate Communications Unit, ensuring consistent messaging both internally and externally.
• Assists in the creation and editing of written, video and photo or other creative content for social media platforms.
• Attend events to produce live content for social media.
• Minimum two (2) year community college diploma in a related field (e.g., corporate, media or digital communications, marketing, social media) plus a minimum two (2) years relevant pre-job experience in corporate or government social media, or an equivalent combination of education and experience.

Understanding of Municipal Freedom of Information and Protection of Privacy Act, the Youth Criminal Justice Act, Criminal Code of Canada, and the Police Services Act as it pertains to the release of information.
Demonstrated ability to work with social media platforms and management tools, website management, Adobe Creative Cloud, MS Office software (Outlook, Excel, Word, PowerPoint), and Adobe Suite (Adobe Premier, Adobe Photoshop).
Strong communication skills (both verbal and written) and demonstrated ability to create engaging and innovative content.
Extended periods of visual concentration required when working on a computer.
Work is subject to multiple and/or simultaneous deadlines and urgent requests.
Work is performed in outdoor environments as needed to support projects or corporate events.
Travel within the Niagara Region.
Participation in our comprehensive benefit program, including employer-paid Health/Dental and Life Insurance
Immediate opportunity to participate in the OMERS defined pension plan
Onsite fitness facilities
Some assignments may qualify for remote working arrangements subject to the Niagara Regional Police Service’s Hybrid Work Program.

Must be flexible to work in a variety of units at all NRPS locations across the Niagara Region
Canadian citizen or permanent residency
Successful completion of a Criminal Records Check including police checks with local, provincial and out-of-country law enforcement agencies
Please note that the Niagara Regional Police Service does not use artificial intelligence or automated decision-making tools in our recruitment processes. The NRPS acknowledges the importance of the authority entrusted to its members by the community and the critical role of preserving public trust in policing. Our goal is to provide high-quality policing services characterized by integrity, diligence, and sensitivity to the community we are entrusted to serve. We are dedicated to reflecting the community we serve as it undergoes evolution and diversification.

The Niagara Regional Police Service will provide accommodations for a disability in employment activities in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.