IT Support/ IT Administrator

IT Systems Administrator- Shift Auto Group

Shift Auto Group is seeking a highly skilled and proactive IT Systems Administrator to support and enhance the technology infrastructure that powers our multi location automotive operations.

The ideal candidate is a hands on solutions oriented IT professional with strong technical expertise excellent problem solving ability and a commitment to delivering high quality support to end users across all departments.

As the IT Systems Administrator you will play a central role in ensuring that Shift Auto Groups technology runs smoothly securely and efficiently across all locations. IT Hardware & Infrastructure Management

Manage and maintain desktops laptops tablets printers POS systems servers switches routers and wireless access points.

Oversee hardware installations upgrades imaging repairs and deployments.

Track all IT assets warranties and lifecycle schedules.

Support network cabling and physical infrastructure requirements.

Support Business Applications

Provide daily support for email Google Workspace PBS DMS and other business related systems.

Install configure update and troubleshoot software.

Train employees on the proper use of software tools.

Manage software licenses and monitor application-related costs.

Administer the companys VoIP phone system including call flows routing IVRs and integrations.

Troubleshoot call quality and coordinate support with service providers.

Procure configure and manage company-issued mobile phones and tablets.

Ensure Network Reliability & Cybersecurity

Maintain and secure networks firewalls VPNs switches and wireless systems.

Support company-wide cybersecurity awareness training.

Support Website & Information Management

Perform basic updates to company websites.

Collaborate with Marketing and web providers on performance or security issues.

Organize and secure digital files cloud storage and user permissions.

Support compliance with privacy and document retention requirements.

Provide Technical Support & Training

Deliver front-line technical support for hardware software phones mobile devices and network issues.

Create user guides training materials and reference resources.

Lead IT Projects & Process Improvements

Plan and execute IT upgrades migrations and new installations.

Develop and maintain IT policies standards and procedures.

This is primarily an on-site role based at our Fredericton main office. You will occasionally travel between company locations to support infrastructure systems or project needs and some after hours or weekend work may be required for system maintenance urgent issues or planned upgrades. Please note that the role involves hands on work with equipment cabling and network hardware.

Diploma or degree in Information Technology Computer Science or related field

Minimum of 2 years of IT support or IT management experience

considered an asset

Experience with website content management

Understanding of cloud-based systems (Google Workspace Microsoft 365) network

infrastructure and cybersecurity tools

Understanding of networking protocols firewalls and security best practices

Automotive dealership IT experience will be considered an asset

Why Join Shift Auto Group

Be part of a Maritimes trusted automotive leader known for innovation excellence and customer focused service.

Competitive compensation along with comprehensive medical dental and health coverage.

Employee Assistance Program (EAP) services for personal and professional well-being.

Build a stable rewarding permanent career with a company that truly invests in its people and values your professional development.

If youre ready to make a meaningful impact and help keep our business operating smoothly securely and efficiently apply today and join the team that powers Shift Auto Groups success.