Manager Account Management Operations

We are thrilled to be building one of Canadas largest state-of-the-art Kia dealerships featuring the countrys first EV Canopy with 12 charging stationsa landmark development located in the new Niagara Auto Mall. And were looking to grow our management team. Open - Monday to Saturday

Employee Health and Wellness Initiatives We truly care about your well-being.
Career path planning and training We want you to succeed and grow alongside us.
Youll love your position as an Fixed Operations Manager:
Responsible for profit management - must examine department financial statements including expenses and revenue to ensure the departments profitability.
Develop and maintain a culture that values excellent customer service through effective training supervision coaching and talent management.
Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building.
Develop and implement a long-term strategy and action plan to attract and retain customers.
Establish and maintain good relationships with wholesale customers.
Professionally and effectively resolve customer and employee complaints and concerns.
Ensure compliance with Health and Safety and all other workplace regulations and policies.
Maintain an active parts and accessories inventory with appropriate days of supply minimizing obsolescence and improving turnover rates.
Develop and grow external (CP/W) parts and accessories sales including wholesale accounts.
Ensure compliance with OEM policies and procedures such as to maintain accurate warranty 10 bin clean and presentable merchandising areas including parts storage.
Report any non-compliant issues directly and immediately to themanagement.
Manage cash and credit/debit receipts per companypolicy.
Manage the PBS system and ensure that all parts orders are properly received tracked stored and invoiced accurately.
Perform physical inventory counts as required which may be required during off business hours.
Minimum 3years experiencein the automotive industry as a Fixed Operations Manager.
Strong understanding of automotive parts.
Excellent communication interpersonal and time management skills.
Experience with PBS software is considered an asset.
Willingness to travel and flexible work schedule.

At Northern Roads Auto Group weve proudly operated successful family-owned automotive businesses for over 40 years in the heart of the Niagara Region. Were passionate about growth innovation and delivering exceptional customer experiences.

At Northern Roads Auto Group Inc. accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. We are committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive barrier free workplace and support accommodating the accessibility needs of individuals with disabilities so that individuals can participate in all aspects of our recruitment process.