Client Services Support Officer (m/f) (H/F)

As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a proud subsidiary of Federal Signal Corporation.

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Parts & Service Support Representative, Refuse Equipment

Full-time, Permanent

* Field Position - daily travel required within assigned territory

Anticipated Compensation Range: $80,000.00-$120,000.00 - compromised of a base salary and quarterly bonus opportunity

• Group Benefits that are 100% paid for by the Company - inclusive of Health, Dental, Life, Disability and Travel coverage
• Vacation & Paid Personal days
• Employer Matching Retirement Savings Plan

The Parts and Service Support Representative - Refuse (“PSSR”) is responsible for driving parts and service sales growth for our refuse product lines within the territory. This role will act as a champion and subject expert for our refuse products, and their activities will provide support to a diverse portfolio of existing and new refuse customers. Typical activities will include calling on/visiting customers, prospecting new customers, developing relationships, preparing estimates, providing product demonstrations and acting as a solutions-provider to customers.

Strong sales and customer service skills

• Post-Secondary Diploma in Business Administration, Sales, a related program OR equivalent experience
• 3+ years’ experience in a Customer Service Representative role or a related position
• Experience using MS Office Suite, with a focus on Microsoft Word and Excel
• Experience using a Customer Relationship Management (CRM) software
• Previous exposure to a heavy equipment work environment is preferred

Service existing accounts and ensure effective and continuous customer communication/ interaction

• Prospect and assess territory for potential new customers
• Prepare quotations for customers, follow up on sales and process orders
• Organize parts delivery (and deliver when required)
• Support credit control by tracking and collecting customer receivables
• Acquire and update customer information to ensure up to date customer database
• Conduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement
• Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
• Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies
• Produce territory analysis reports on applicable market
• Log all calls and communications with customers to allow for seamless customer support
• Develop and present parts packages to customers
• Increase year over year part sales growth, parts gross margin and diversification in product and customer base
• Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
• Exceptional best-in-class products and service offerings for our customers
• Educational Scholarship Program
• Employee & Family Assistance Program (EAP)

Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

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We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.