Customer Success Manager-IN
TorontoJobs.ca Recruitment Division
Location: Toronto, Hybrid (4 days in office, Friday remote until 1 p.m.—A fast-growing global SaaS company in the Enterprise Service Management and AI-driven technology industry is seeking a Customer Success Manager to join its dynamic team.
Recognized by leading industry analysts and trusted by thousands of organizations worldwide, this company delivers solutions that empower IT and business teams to streamline operations, improve service delivery, and embrace automation.
This role will partner with some of the company’s largest global clients to drive retention, expansion, and long-term success by becoming a trusted advisor and strategic partner.
In this role, you’ll own a portfolio of enterprise customers, helping them maximize product value and achieve their business goals. You’ll be accountable for renewals, expansions, and overall customer satisfaction—ensuring that every client realizes measurable outcomes from the platform.
Serve as the strategic partner and primary point of contact for enterprise customers
Manage the renewal process, ensuring smooth contract cycles and zero service disruption
Identify growth opportunities within existing accounts through proactive relationship building
Perform account health analysis and implement risk mitigation strategies
Lead Quarterly and Executive Business Reviews (QBR/EBR) with senior stakeholders
Collaborate cross-functionally with Product, Support, and Engineering teams to ensure customer success and represent customer needs internally
Track customer feedback, feature requests, and success metrics to improve satisfaction and drive continuous improvement
Deeply customer-centric with a passion for problem-solving and relationship building
Skilled at managing competing priorities in a fast-paced environment
Analytical and data-driven, with the ability to identify trends and anticipate customer needs
5+ years of experience in Customer Success, Account Management, or Enterprise SaaS Sales
- Proven track record managing enterprise accounts in a subscription-based (SaaS) environment
- Bachelor’s degree required
Improvement of customer satisfaction and Net Promoter Score (NPS)
Join a company that’s shaping the next generation of AI-powered service management — where customer success drives innovation. You’ll be part of a collaborative and forward-thinking culture that values initiative, creativity, and measurable impact on customers worldwide.
$100k per year
...is transforming the way companies plan, manage, and optimize sales performance. We started... ...for a strategic and experienced Senior Customer Success Manager to serve as the trusted advisor... ...). As a Senior CSM focused on our Enterprise segment, you’ll own the full customer lifecycle...SuggestedLong term contractWork at officeRemote workFlexible hours3 days per week- (Francais) Le(la) Responsable de la réussite client (Customer Success Manager) sera chargé(e) de bâtir et d’entretenir des relations durables avec... ...Magic Quadrant™ and Forrester Wave™ for event technology, enterprises rely on Bizzabo to manage their entire event portfolio,...SuggestedContract work
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